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Customer Reviews

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"Exceptional dealership and experience. Both Brian and Randall were very knowledgeable about the vehicles, as well as, very personable and helpful. We will definitely recommend O'Steen VW to friends and family."

– Mark from Jacksonville


"My fiancé Emily Emerson has always spoken very highly of her experience with Brian and O’Steen Volkswagen so when the time came to buy a new car I knew exactly where to go. Brian listened to my needs and desires, in my future car and found the perfect one for me. Brian even helped me look at several cars on different dates before deciding on the Jetta TDI. Even though O’Steen Volkswagen was about to close Brian treated me the same as he would the first customer of the day and made me feel valued. He also took the time to show me all the features of my new car and preset the Bluetooth. Emily has always complemented Brent and the service department as well. I look forward to my future experiences with O’Steen Volkswagen."

– Todd from Jacksonville


"It was great. It was my first time buying a new car off a lot and they made it so easy. I always watched my parents hassle with buying new cars at other places and it was always stressful, but now they want to go to Osteen Volkswagen next time. Randal Ely did an awesome job helping me find a car."

– Brent from Jacksonville


"For the past years our cars (either purchased or leased) have been from your dealership... all of them under the guidance, service and professionalism of David. He is the main reason why we keep coming back. We love WV but we love working with him and knowing we can trust him. We thought about looking into other brands, but knowing we could do the 4 month waive promotion, and most importantly having David there, was what made us come back. This time we went there with a different car in mind, and based on our financial and physical needs (2 car seats for the kids) he offered us another option... which ended up being the right one for us, and we would have never considered otherwise if it wasn't because of him and James. The financial process with Chip O'Steen was also great. Very easy to understand, very transparent (no surprises) and very professional. We can say we were served by a great team that day... from begging to end... but thanks to David you continue to have us as customers :)"


"This purchase was by far the best car buying experience I've ever had. Neal was an amazing sales person and I can't wait to purchase another vehicle with him. I have told less than 25 people how impressed I was with this experience and how I encourage them to do the same with this dealer. I drove from Panama City to make this purchase and I would do it again in a heartbeat!"

– Nickolas from Panama City


"I came in upset that I had to give up my 2013 VW Beetle TDI manual transmission vehicle. It was causing me severe back pain to shift constantly in really bad stop-and-go traffic. The sales personnel literally jumped through hoops to help me trade into an automatic VW Beetle TDI and from Sunday evening's email, I was in a 2014 by Monday afternoon! Everyone was patient, understanding, and really worked with me (and my husband through texting--he was at work). We have been and will continue to be loyal customers of O'Steen VW. I believe we have purchased 6 vehicles from them over the years and have ALWAYS been very very very pleased with the cars and with the sales and financing personnel. Never pushy, patiently listening, waiting for both my husband and I to take our time and make decisions at our own pace...and NEVER seeming to be bothered by the myriad of questions each of us is capable of bombarding them with! Awesome dealership! And of course, cannot forget the Service Department (especially Mike). Happy atmosphere whenever I bring my car in for work. WOULD LOVE TO DO A COMMERCIAL FOR THIS DEALERSHIP! (have done a national cooking episode for HG-TV). Thank you!"

– Tina H.


"I was impressed with the immediate attention to my vehicle as soon as I parked outside the service door. Before my service consultant could fill out the paper work your employee covered my seat with plastic and topped of my washer fluid. You folks at O'Steen are above the average dealership and I have never had such personal attention to me and my vehicle. Keep up the exceptional work and I will keep telling my friends how much I have enjoyed purchasing and getting my vehicle serviced at O'Steen."

– Wanda from Jacksonville


"This is my first new car purchase ever. I am thrilled with my experience and my decision to purchase from O'Steen Volkswagen. James Dryden made my experience wonderful and has been such a blessing in his professionalism, patience and courtesy. I couldn't have asked to have been placed with a better salesman. York made laugh right off the bat and explained everything with precision. Perhaps it was one German relating to another. I am so pleased with my car and am happy to be part of O'Steen Volkswagen's family."


"The O'Steen Service Department is truly exceptional. When I arrived to pick up my car, we realized the battery was dead. Flip and his team stopped everything they were doing to attend to my car and figure out why the battery died. Within 5 minutes, they determined that the non-VW battery I'd purchased less than 6 months ago was completely dead. Flip explained the process for a new battery and the details for the warranty, and I immediately agreed to let O'Steen replace it. They were done within the hour, even though it was very apparent that they were busy and had plenty of other cars to attend to. It was very comforting to know that they had my best interests and my time in mind. There is a new VW dealership open in the city where I live (St. Augustine), but I don't think I can give up the truly exceptional service I receive at O'Steen. They are worth the drive."

– Sarah from St. Augustine


"I honestly could not have asked for a better car buying experience. I ended up purchasing a car I never thought I wanted, and turns out it is exactly what I needed- I love everything about it! Very impressed with the level of service not only from Neal, but the entire team that assisted. Thank you for making me a very happy first time car owner!"


"This is my second vehicle purchased from the O'Steen family. My first vehicle I flew from Hampton Beach N.H. To purchase and drove back home to New Hampshire. My most recent purchased vehicle there was no hesitation, doubt or question. I knew immediately to call O'Steen's, enjoy the pleasure of being known, greeted graciously by Rhonda and be immediately transferred to David Schomp. As with my previous purchase, David is THE BEST !!! It is an honor and a pleasure knowing he is ALWAYS ready to accommodate my new vehicle purchase decision. Thank You, Sincerely, Walter Kivlan"

– Walter Kivlan


"You guys do a truly exceptional job. Unlike almost ALL other dealerships, you shop the marketplace and match or beat their prices on everything. There's no reason not to come to you guys for service!"

– James from Jacksonville



"The time it took to come in after work and trade in my old vehicle, test drive a new one and then purchase and leave in it that day was by far the best car buying experience I've ever had. The entire process took, maybe, 4 hours and I'm more than satisfied with my purchase.

I very much appreciated the honesty and fast car buying experience that I got from T.D. and the financial department."

– Zackary from Jacksonville



"This was the best car buying experience I have ever had. We had visited several other VW dealerships before buying at O’Steen. We will certainly be back and all our friends know how great we were treated. Thanks again."

– Christina from Madison, FL


"We were not sure what to expect. We knew we wanted a new car but did not want to be pressured into buying more than we could afford. We were not disappointed and really love our Passat. We are getting 43 MPG on the highway and 40 in town. We rented a Camry during a trip last year and our new Passat blows the Camry away. Thanks for a great car and a great buying experience. Sorry this reply was delayed but we were on a road trip to Naples (Florida of course) and look forward to many more road trips!"

– Judy from Jacksonville



"My standard poodle was a major factor in the purchase of my EOS. She needed to fit comfortably and was therefore a part of the test drive. The salesman and others at the dealership treated her with the same regard as they treated me. I was impressed."

– Elizabeth from Palm Coast



"James was great! He helped me purchase/finance this vehicle in such a timely fashion. I am from Kentucky and I specifically bought a car from this dealership because of their excellent customer service in the past."

– Alexis from Kentucky



"Neal Hodges is the best sales person I've ever dealt with. He is knowledgeable, courteous and above all honest. My most enjoyable car buying experience by far!"

– Camber from Jacksonville



"You always here about what good customer service should be like and I can tell you from experience that O'Steen's Volkswagen offers the BEST CUSTOMER SERVICE in the industry !! My husband and I have purchased 8 VW's from them since 1999 !! We come back not just because we love VW's for their safety and reliability, but because of the relationship that we have built with the entire staff at the dealership ! From the first call to Rhonda at the front desk , scheduling service with Mike Sciandra, speaking to Allen , Phillip and Scott in the service department, calling David Schomp my favorite sales manager and Mike, saying hello to owner Tom O'Steen every time I stop by I feel like I'm walking into a place that can truly be trusted !!"

– Trudy from Jacksonville



"I have been a loyal Volkswagen customer for the past 6 years. The most recent lease on the 2013 Passat will be my 3rd Volkswagen vehicle. I would like to extend my sincere thanks to my sales person Tom Little. Tom is a man of such integrity and honor. He truly does cater to the needs of the customers. He makes purchasing or leasing a vehicle painless and time effective. Tom and I had a conversation prior to my most recent transaction. He directed me to complete the finance application online prior to meeting. Tom asked me what my needs were and what exactly I was looking for in the next vehicle. Tom arranged for me to test drive the Passat. Tom indicated the 5 cylinder Passat was a very luxurious and economical vehicle that he wanted me to consider. After test driving I knew that I wanted more power. I asked for the V6 SE model. Although there was not a 2013 on the lot I test drove the 2012 and loved it! Within 30 minutes Tom had me approved for financing and had located one of the last 2013 V6 Passats in the Southeast. I signed the paperwork and was able to pick up my car the next day. There was no haggle. There were no bait and switch tactics that others have experienced by other car dealerships. The financing manager was very pleasant and presented exactly what Tom Little had discussed with me the prior day. I left with my new vehicle feeling I had been very well taken care of by this establishment and one I could trust to take care of my needs. Thank you Tom Little!"

– Cathy from Jacksonville



"Everyone I dealt with was relaxed and professional. At no time did I feel pressure to buy or to buy more than I wanted to. It was a fun experience all around and I love my new car. This is my second VW from this dealership, but I have been away from the brand for three years. When I came in to pick up my Monster Mats, Phillip, from service, came to talk to me and remembered my name from three years ago."

– Traci from Jacksonville



"Mollie was an excellent salesperson. She made sure to locate a vehicle with the options I wished for and offered me a deal I couldn't refuse. The whole process at the dealership was painless and I felt welcome by all employees at the facility, specially Mollie."

– Mateo from Palm Coast



"I had heard from a friend who has purchased two cars from your dealership that your staff was talented, mannerly and sharp and that the service department was excellent so we decided to make Osteen our first stop. I could not have been more pleased with the way my sales person, James Dryden handled himself. He was pleasant, knowledgeable and certainly followed my lead when it came to the purchase of my new Passat! I enjoy driving it. Thank you!!"

– Virginia from Jacksonville



"Mr. O'Steen, I am contacting you today to tell you how delightful it was to purchase my new 2013 VW Golf today, with Mollie Zamora's help. From my first road-test a couple of weeks ago until now, Mollie has done everything possible to ensure that I would be pleased with my choice of vehicle. Today, she even took extra time to synchronize my mobile phone with the blue tooth technology in the Golf so that I was able to use it on my drive home from the dealership! The entire purchasing process was complete in less than an hour and I was happily driving away in my new vehicle.

I've been a client of O'Steen Volkswagen for the past 6 years, since moving [along with my 2003 VW Jetta] from Northern Virginia to St. Augustine. With 152,000-plus miles on it, the Jetta has given me many happy hours of driving and Mike Sciandra, O'Steen's service-writer, has taken excellent care of it for me. Mike's efficiency and the expertise of your service department is what has kept me coming back to O'Steen. And today, Mollie Zamora and my new VW Golf have given me another reason to keep coming back to O'Steen! "

– Vicki from St. Augustine



"This has to be by far the best car buying experience that I've had in many years. I will 100% refer friends and family!!"

– Carlos from St. Augustine



"Neal was great! I truly enjoyed working with him. He was extremely honest and patient with me. I've already recommended O'Steen to both friends and family, and will continue to do so."

– Nikki from Jacksonville



"I was looking to purchase my EOS from Orlando in Aug. 2011. A friend with an EOS told me to only take it to O'Steen Volkswagen. His words were - "I LOVE O'Steen's service department". At the time I thought LOVE was a strong word to use for service. That was then - this is now - I LOVE O'Steens's service department too! I have brought my car in on three occasions now and each and every time I have been very pleased with every aspect of your customer service. From the appointment to the checkout, every employee is exceptional! Thank you for making it a pleasure and not a stressful experience to care for my car. "

– Sharon from Jacksonville



"We thought Alan Brinkley was a very knowledgeable and friendly salesperson who went out of his way to explain a sophisticated vehicle to our satisfaction. Chip O'steen made the business part of the deal exceptionally pleasant. We have been buying cars for 60 years, and are not easily impressed. This dealership impressed us."

– Hugh from Jacksonville



"Everything was great!! It was my first visit and this is my first time owning a Volkswagen and I am set for life on the service and on Volkswagen itself. Have truly never experienced nothing like that in my entire ownership of previous vehicles.. Great Job Volkswagen."

– Shaun from Jacksonville



"I am quite pleased with your whole team at O'Steen Volkswagen, attention to detail from the test drive with Alan, showing the Golf TDI capabilities, explanation of particular features by Brian, all the way through to the purchase of my 2012 Golf TDI, with great deal with Mike and financing with York. The whole experience was a pleasure. I will be happy to recommend O'Steen Volkswagen to all my friends, family and coworkers. I will definitely be a repeat customer."

– Robert from St. Augustine.




"Mollie did a great job answering my questions and PREDICTING my needs. Bottom line this was the best car buying experience I have ever had. Thank you VW for making the Sign and Drive available to me. I have coveted the CC since the Prime Osborn Auto show in Jax in the spring of 2012. I really think the quality of the CC easily surpasses other cars in the same category for a fraction of the price. Yea!! I win one."

- Perry from Jacksonville



"We were so impressed with our sales rep, Tom Little, when we purchased our Touareg on Friday that we decided to return and buy our Jetta from Mr. Little on Saturday. We have nothing but glowing recommendations for Mr. Little and everyone we dealt with at O'Steen VW. Thank you for making car buying fun for our family."

- John from Jacksonville



"Great buying experience. I am so satisfied, I plan to bring my vehicle exclusively to O'Steen for service & oil changes throughout the life or ownership of the vehicle. Great job!! and great price!!"

- Walker from Jacksonville



"Since I purchased my 1st VW Jetta in 1999 I fell in Love with the O'Steen dealership ! I am now on my 7th VW from them. They are truly the Best dealership I have ever encountered, the class and respect that they show you is AMAZING ! Everyone from start to finish provide the best Customer Service in the industry ! I have visited other dealership's and always come back to O'Steens VW. David Schomp is the most Awesome Sales Consultant /Sales Manager ever, I appreciate the honesty and integrity he has shown me over the past few years ! Mike Sciandra and the service team ( Phillip, Allen , Scott and everyone else on their team ) are why I keep coming back. They are all like good friends and family. It's is always so comfortable going there. Thanks to the O'Steens I will forever be a loyal VW owner!!!
1) 1999 VW Jetta VR6
2) 2004 VW Toureg
3) 2008 VW Passat/ Leased
4) 2008 VW Passat/ purchased & still own
5) 2009 VW Tiquan
6) 2009 VW Eos
7) 2013 VW CC !!!!

Thank you, Trudy Lea Knight

PS: I look forward to my next VW encounter!"

- Trudy from Jacksonville



"Again, Tim Dalton was a fresh of breath of air. Buying a car is not always a stress-free process but he made it an enjoyable and I never felt pressured which in turn helped me make a clear and stress-free decision to buy a beautiful new grey VW Touareg.

Two weeks later, I am very, very satisfied and happy with the process because of the customer service I had from Tim and the quality vehicle and german engineering VW provided.

Thank you.
Ryan G. from Jacksonville"



"I cannot stress enough how impressed I was with Tim and York's willingness to deal with me on the terms I set. Tim only responded by email, as I asked him to while we set up the deal, and did not waste my time pushing me from car to car or continuing to up-sell me, after I explained what I was looking for. York did not waste my time, by having all of the paperwork ready to sign and not keeping me in the dealership in the evening, during the dinner hour. (I worked until 5 and couldn't be in the dealership before 6.) I have an extremely positive view of O'Steen VW, simply because Tim and York did exactly as they promised. This was absolutely the most pleasant car purchase I have ever made. I look forward to working with your service department." - James from Jacksonville



"James Dryden was who I dealt with and he did an awesome job at working with me to get the car I wanted. He went the extra mile for me when things didn't work out originally and overall I was extremely pleased with the way he handled the sale and I would recommend anyone to consider O'Steen VW as a future place to purchase a vehicle."  - Christopher from Kingsland, GA


"Most if not all people believe that sales persons at car dealerships are untrustworthy and are only out to make money. I have purchased many vehicles before and have always had the feeling like I was going into battle with these people. However, at no point did I feel like that with O'Steen Volkswagen and more specifically with Tim Dalton. He made sure that I had the car exactly the way I wanted it. He was almost too helpful and I could not understand how he could be so nice. Tim was absolutely awesome!!! Any question I had came with an honest answer. I will be sure to tell anyone interested in buying a vehicle to go to O'Steen Volkswagen and talk to Tim.

James Harden (I think that's his last name) was great too! He went over all features of the vehicle and made sure that I understood the car before I drove it off the lot. He was patient and fun to talk to. Thanks!" - Joshua from Jacksonville, FL


 


"I really enjoyed everyone that I dealt with O'Steen. Tim and York were exceptional because this experience can be very stressful and they made it quite the opposite for me, so thank you to you both. I love my EOS and they were able to help me get back into a convertible once again which is great. I love the features of the car and am very happy to be in something reliable with with a warranty and good service agreement. I have already given Tim's card out to a co-worker and took them for a ride in my car to get him to come down and try out something they may like :)" - Heidi from Jacksonville, FL


 


"Mr. O'Steen,

I wanted to send you a quick note to make you aware of the fantastic customer service we’ve received from David Schomp. We have been customers of your dealership for the past three years, and have had the pleasure to buy 3 cars from you, all of them thanks to David’s help.
This month my brother was also able to purchase a car from your dealership, and once again it was done thru David. He is not only extremely professional on what he does, but makes the process so easy and pleasant. He really takes care of you as a customer, and we trust his judgment and expertise 100 %. We know that with him, we will be getting the best deal possible and he is looking out for us as customers and owners of a WV.
Thru this email I wanted to praise the great work that David does, and let you know that our loyalty to the brand and your dealership has been built and established thanks to him. You should feel very proud to have him be part of your team.

Sincerely, Andrea Rodriguez"


 


"James Dryden went out of his way to make the purchase of my volkswagen passat truly exceptional. This is my first VW and will likely lead to many more for my family."


 


"Mike Frickenstein provided an amazing car buying experience. I have purchased 6 brand new cars in my lifetime and O'Steen rates at the top." - Christopher from Tampa, FL


 


"We are now Volkswagen people, thanks to this experience, and we're proud to be so!" - Brandon from Jacksonville


 


"Top to bottom the best car buying experience I ever had. From Dave with sales to them reviewing the car and features, to paperwork and loan. Thanks!!!!" - Kevin from Jacksonville


 


"My wife, daughter and I were all impressed with the O'Steen staff and facilities." - Scott from North Carolina


 


"I was truly impressed with Brian & David. From the moment I walked in to the time I left . (Which everything only took about an 1hr 20mins.) David & Brian were helpful on assisting me on getting me the car I wanted. Very Impressed with O'Steen! Will recommend O'Steen to all my friends and family.. Great team of professionals that work there!"


 


"This dealership is 30 miles from my home, and I had to pass another dealership to get there. The travel was worth it. My salesman (Richard) was very helpful as was the finance man(York)." – Steven from Baldwin, FL


 


"Best car purchase ever. EVER." – Andrew from Jacksonville


 


"Best car buying experience ever. Our salesperson, Molly, was exceptional. It's about time that car dealerships recognize the buying power of women and that we prefer a different sales approach. Kudos to O'Steen." - Theresa from Hope Sound, FL


 



"I have never felt more comfortable in a dealership and this will be my fourth car. Chip has checked in on me a few times to see how the new car is doing, and I really couldn't be happier with my decision" – Wyndee from Jacksonville


 



"This is the third VW that I have purchased from O'Steen Volkswagen. The great service begins with the purchasing experience and continues when I service my vehicle at the dealership. It is hard to imagine an easier, more straightforward buying experience than the one I have been provided by York, Harry, and David. In addition, those who work in the service department - Allan, Phillip, and Mike - always deliver great customer service. Whether I am in the dealership to purchase a vehicle or get mine serviced, I am treated as an important customer, and it is this level of service that ensures I will return to O'Steen to purchase my next car." – Angela from Jacksonville


 



"This is the 4th VW I have purchased with O'Steen VW. Each time the service seems to get better. I have and will keep referring my friends and anyone who might be interested in a VW to O'Steen. I love my car and not having to stop once a week to purchase gas! Thank you O'Steen Volkswagen and David Schomp." – Terry from Jacksonville


 



"The overall experience was very good. Tom Little did a great job. The sales manager was very helpful. The finance person did a great job and the service manager was very helpful. Great experience. I am excited to have the new car and looking forward to doing business with O'Steen.  -- Janine from Jacksonville


 



"When the time came for me to trade my 2007 Jetta, there was no question that I would return to O'Steen. I have been an O'Steen VW customer for almost 10 years and have always received outstanding service. Harry Nesbitt was incredibly helpful, patient and flexible as he walked me through the process and answered my questions. He bent over backwards to accommodate my schedule and made sure I had everything I needed. I continue to be thrilled with O'Steen and look forward to driving VW's for many years to come." – Anna from Jacksonville 


 



"This truly was a great experience. It was quick and simple. Richard Hoch did a super job. He listened to my needs and requirements and did a great job of meeting and exceeding them. Richard also helped me to make the right choice and upgrade the type of vehicle without any pressure or force. Although there was some price negotiating, we did not go through the usual nonsense of going back and forth and holding back. Tom also helped out and did a great job of following up and keeping me in the loop" – David from Jacksonville 


 



"Exceptional attention from ordering to delivery. Your salesman delivered car to a hotel where my family and staying for XMAS shopping - the car was a present for my daughter and your salesman and staff pulled off a surprise delivery that worked to perfection - GREAT! GREAT! GREAT! Thanks to Brian and David at O'Steen in Jacksonville for a once in a lifetime experience!"       – John from Savannah


 



My buying experience was exceptional in all respects. This is a dealership that really focuses on customer service.       – Jane from Jacksonville


 



Fabulous experience. Cannot praise enough our salesperson (Harry Nesbitt) who is knowledgeable, honest, responsive, and personable. York was excellent - both knowledgeable and thorough with the financing details. Truly a wonderful experience. I have purchased personally 3 cars from O'Steen and would not hesitate to purchase another car in the future. I am really impressed!       – Grace from Jacksonville


 



Everyone, receptionist included, was very friendly. I came in the first time to test drive, didn't feel pressured at all.

After test driving other vehicles, I came back for one last comparison of the Golf. I thought it was the best car I had driven, but wanted to be sure... filling out this survey proves it was :)      –  Samuel from Jacksonville


 






You have an excellent staff on Phillips Highway. Brian Blanchard is truly an exception salesperson. He keeps the process light hearted, yet always ontrack for the next part of the transaction. Everyone was extremely nice and accommodating to us. It was a real pleasure to make this lease happen.      – Gerald from Jacksonville


 






I tried 4 Dealers and O’steen was a winner by a large margin. David Schomp excels in quickly developing a winning interpersonal relationship. Thanks again David, will be back !!!!!!! - Orla from Jacksonville


 





I live in Savannah GA and first went to the dealership here for the 2012 Jetta Sportwagon TDI. When I told them exactly what I was looking for they said they couldn’t find it. I then called O'Steen in Jacksonville and they found exactly what I wanted in 24 hours. VERY PROFESSIONAL. Brian who was the salesman was EXTREMELY knowledgeable about the car. Great experience and would drive a 4 hour round trip again tomorrow for a car if it was to do business with O'Steen. THANKS – Zachary from Savannah


 





We were so impressed by the entire Osteen operation that our next new car will be a Volkswagen from the same dealership and hopefully the same salesman. – Louis from Jacksonville


 




The salesman (Chip) was extremely helpful in all aspects of my purchase. He was able to answer all my questions, which were many, and also was able to obtain the specific car that I requested. His attitude was outstanding. Also, the financial person and his assistant were extremely helpful and went out of their way to answer all my questions. I purchased the cleaning package and an extended warranty a few days after taking delivery. I look forward to an outstanding relationship with your company. – Robert from Jacksonville, FL


 



I truly enjoyed buying this car. I don't really like it when I find the car I want to buy at the first place I go to but that is what happened. Working with Ed was great and I look forward to doing business with him in the future. – Brian from Jacksonville, FL


 



Best experience I have ever had, purchasing a new car. – Bartley from Jacksonville, FL


 



Our salesman, Thomas Little, was outstanding. He was very knowledgeable about the vehicle and instructed us as to how to operate all of the different options. We can truly state that we have never had a more professional salesperson in our 50 years of car buying. Not only would we return to O'Steen Volkswagen but we would also return to Thomas. You are fortunate to have him! – Frances from Jacksonville


 



Mr. Little was outstanding and never pushy, but always up front and realistic. Not only would we HIGHLY recommend OSteen, but make sure our family and friends work with Thomas in the future. We are very very happy with our experience. It was more like working with a high end dealership than what we experienced at Nissan and Toyota. Made all the difference in what we bought and how we feel about the car now. – Lance in Jacksonville


 



I am truly satisfied both with my car and with my buying experience. Harry made it very easy to decide on a car that was right for me without the pressure I have experienced in other dealerships. I am very happy with my car, and I definitely feel like I got a deal compared to other cars in the market that were not even close in quality to my Jetta. An overall great experience. – Paul from Jacksonville


 



Really made leasing a new car a fun experience. Was my second transaction with the dealership and salesman. Vastly better than some of my experiences with other dealers in the past. Oh, it's a great car too. – Richard from Jacksonville


 



Please commend Tom Little and the finance department for a job well done! Tom's concern for our complete satisfaction, from the minute we walked on the lot until the final signature was conducted in an extremely professional manner. O'Steen's image as a family oriented dealership was truly evident in all departments and made our granddaughter's "first car" experience most delightful. Thanks for being professionals in a business that seems at times to have forgotten who the customer is. – Stephen from Jacksonville


 



From the sales people to the service department, Osteen VW was the first time I truly liked purchasing a car. There were no scams or hidden fees and agenda. I made the purchase for the first time on my own without having to drag my husband in to negotiate on my behalf. When I got home and told him of my deal, he hi fived me and said Great Job Honey. Thank you Chip and all the other service and sales people. This was the first time I ever left a dealership without having a massive headache. – Jill from Jacksonville, FL


 



They did more for me deal-wise and service-wise than ANY other VW dealership. I had contacted 5 other dealerships in FL and were not satisfied at all! Response time, customer service, and the deal itself were absolutely horrific! I would never recommend most of the VW dealerships in FL, however Osteen VW was awesome and I will be doing business with them in the future! – Gary, who drove 4 and ½ hours from Jupiter, FL


 



I came in looking at the Toureg and Tiguan, not knowing which one would suit my needs the best. After speaking with Chip and Dan we determined that the Tiguan was perfect. I appreciated that there was not high pressure sales and the sales manager did everything he could to get the price just where I needed it. I would definitely recommend O'Steen and my husband will be purchasing his next vehicle from O'Steen as well :) the financing paperwork was also very speedy and we certainly appreciated that. Thank you. – William from Jacksonville


 



Brian was very knowledgeable and helpful. Returned calls in a expeditious manner. Very enjoyable experience. Great job Brian. – Michael from Jacksonville


 



If not the best car buying experience it was in the top two. My wife and I will come back to O'Steen and our salesman David Schomp to buy again when we replace her vehicle. – Robert from Jacksonville


 



Dave and everyone at the dealership were great to us. They wowed us over enough 11 months ago and that is why we came back for a second car so quickly! Thanks guys :) – Jamie from Jacksonville


 



This was a great experience for me in the purchase of our family’s new CC. We traded in our old VW and Osteen, and everyone in the process exceeded my family’s expectations. We will use Osteen for all our future service needs, and recommend them to friends and family. – Justin from Jacksonville




It was indeed a pleasure dealing with Chip on the purchase of my new vehicle. He was very knowledgeable and always responsive to my interests and needs. Zero pressure, never trying to sell me something I didn't need or want, but always responding thoroughly to my questions.

He got me the vehicle I wanted at a price I was comfortable with - a 4-door Golf TDI - and, best of all, I love it!!! – Ronald from Jacksonville




Mr. Nesbitt was extremely helpful and followed up on everything. The man responsible for the financial paperwork York was equally as helpful, honest, and cordial. I was very satisfied with the experience of the purchase and love my new car. – Tim from Jacksonville




Ed Sheets in sales was fantastic to work with and the German financial manager was very good as well. I enjoyed not being pressured with my decision making to purchase the 2012 EOS. – Colleen from Jacksonville




Another outstanding visit with David Schomp and Osteen Volkswagen. If we ever decide to buy another VW it will be at Osteen. – James E. from Savannah, GA




Entire sales team and management are extremely personable and made us feel like their only customer. – Sylvia L. from Jacksonville




I was truly amazed and satisfied with the service and attention I received. Other dealerships seemed more interested in selling me their vehicle, Mr. Blanchard at O'Steen was more interested in selling me MY vehicle. I really appreciated the experience. Much better than past experiences with other dealerships. – Curtis




“We're an Osteen and VW family from now on”

I'm so happy my director and other colleagues recommended Osteen after they heard I loved the Jetta….We're an Osteen and VW family from now on. I've always wanted a VW but have never ventured in to look, I always just thought they were out of my price range, the Jetta commercial got me in the door and the car sold itself as did the dealership. Easiest decision and process we ever made. I recently went out of town and I texted my husband " I miss my vdub, I have vehicle separation anxiety, lol" It's a great feeling to have!




“Great job, folks. You've made a Volkswagen believer of me”

VW dealerships and personnel have been branded over the years, deservedly or not, as being haughty, uncooperative, high-handed and hard to reason and deal with. When I inquired about a Jetta via the Internet, that perception melted away so quickly even my head spun - wow ... the speed and professionalism of your team was shocking superb, almost too good to be true. While Toyota, Ford and Nissan staffers were slow on the draw and ignored my simple but reasonable and, to me, crucial questions, your guys answered me fully and with, again, great speed. The entire deal was quickly negotiated via e-mail. I then drove to your dealership and picked up the car after meeting the sales folks and taking care of the paperwork. For the record, I have bought a dozen new cars of various brandings over the years from Mercury, Nissan and Saab to Mitsubishi, Buick, Pontiac, Acura and Cadillac and only one dealership has come close to you in terms of honest, speedy, cordial and happy negotiations and sale. I feel I can pick up the phone or drop by for help at any time as you have done an excellent job of bringing me into the fold. I am looking forward to building excellent relationships with your service department as well. I am assuming that the professionalism I experienced in the showroom and your sales offices follows through to your servicing department and personnel. Great job, folks. You've made a Volkswagen believer of me. And, yes, to dot the i's and cross the t's, the Jetta is a terrific car, and a joy to drive.




“Great great dealership!”

Great great dealership! I love the car and Osteen made the experience even better.




Mr. Kelly was more than knowledgeable and professional in his handling any and all of my questions. I must say, this is the MOST pleasurable experience I have ever had in purchasing a vehicle in the 30+ years of buying. Great job to all on staff. I will return!

Debra M




My experience with Brian was wonderful. In shopping around town I met lazy strange men with poor manners, Brian was a trully helpful well spoken Gentleman who I would feel comfortable sending anyone I know to for a car.

 

Carol Himes 

 


This was the first VW I have ever purchased and used O'Steen. WOW what a great expierence. I have told many folks about the car purchasing expierence. This was not like any other time I have purchased a car, I have purchased cars from a host of dealerships and this has been my best expierence ever... I will be back


 


 

This was the first VW I have ever purchased and used O'Steen. WOW what a great expierence. I have told many folks about the car purchasing expierence. This was not like any other time I have purchased a car, I have purchased cars from a host of dealerships and this has been my best expierence ever... I will be back

Natalie Dunlap

Mark Schwartz and Company




Mark said it was the most wonderful “car-buying” experience he has ever had. I will definitely refer you to anyone looking for a easy, smooth car deal.

Thank you for all your help.

Connie Hawkins





 Our sales consultant, David was excellent and most of all extremely professional. I usually dread buying a car because of the process but our experience was fair and enjoyable.

 
We will recommend O'Steen's to any of our friends. Thanks.

The Foppes

 


In addition Garrett, the mechanic working on my car, really took the time to ensure that I was satisfied with the work, even taking a couple test drives with us to make sure my issues were resolved.

Once again, thank you so much for making what is normally a dreaded
chore into something quick and painless!

Sincerely,
S. B. 


 


Dear Mr. Scheffer:

I wanted to pass along my sincere thanks for the service I receives from your dealership on Monday January 28th.  While my Jetta was not actually serviced there (it was accidentally towed to the Volvo dealership), representative Flip was very professional and located my car right away.  He also called down to Volvo to ensure they were ready for me, and he gave me great directions.

 I don’t live in the Jacksonville area, but be assured I will recommend your name to anyone in that area who is looking for service or to purchase a new car.  I will also keep you all in mind next time my Jetta does need service and I’m in the area. 

 Please find enclosed a copy of the letter I sent to Mr. Stefan Jacoby, the President and CEO of Volkswagen, regarding my overall experience with O’Steen Volkswagen and Volvo.  You all should be proud of the great customer service you provide to us VW owners!

 Kudos, and Happy New Year!

 Very Sincerely,

 Mr.. Clark


 I found myself in a situation of a flat tire on the side of San Jose Blvd, unable to reach any of my friends that would come and help me out. I thought of callin O'Steen where I take my car to be serviced, thinking they would be able to give me the name of a company that I could call for roadside assistance but what happened was they sent Morris out to change my tire for me. He was there within 15 minutes. Talk about great customer service!

 

Thank you so much!

 

Patti O


 

Dear Mr O'Steen,

 

I just wanted to take the time to write a letter of appreciation to your dealership and to the following people for their tireless efforts in locating and corrrecting (hopefully) a problem that a I have had with my 2008 Beetle. I won't list the details of what has occured, as all of that should be in the files at your office.

 

Please commend the folks below for their patience in endeavoring to satisfy a customer:

 

Allen Kinley

Didier Scheffer

Scott Clemons

Bill Olive

 

Thank you and I hope to continue to do business with O' Steen in the future. I love my Volkswagen Beetle.

 

Sincerely,

 

Marsha E

 

 


Good Morning Bill,

 

I want to express a very warm "Thank You" to your staff, and to Patrick Mach in particular, for how well they handle the Volkswagen Group of America company lease vehicles. Our employees have been very pleased with the high level of service that they receive when they have vehicles delivered to your store. Word of mouth has spread through our facility that your dealership is the place to go to have a car delievered. Patrick is in communication with the employees from the minute the car or paperwork hits the dealership until it is turned over to the customer (our employee). We have employees drive all the way down from Hilliard and Callahan just to get their vehicles at your dealership. That speaks volumes to the attention and care that they receive from your team. I have worked with Volkswagen for the last seven years and have lived in four different states during that time and I must say that your team truly is "Best-In-Class" with our company lease program. Please thank your staff, from Patrick all the way to those who PDI the vehicles and handle the registration, for providing our team with outstanding customer service and support.

 

On behalf of the Volkswagen Group of America Jacksonville PDC, THANKS!!

 

Best Regards,

John K



Dear Allen and Mike:

 

I am writing to thank you both for the exceptional customer service that I received on my Volkswagen Beetle. As you recall, I was concerned that an engine light was on. I had taken it to a local repair shop here in Brunswick, but wasn't convinced he has my best interest at heart. After a couple of phone calls to your dealership, I scheduled an appointment to bring the car in.

 

When I arrived, you were very professional and explained exactly how the technicians would determine the problem and how much it would cost for repairs. I always felt very informed on what was going on. You also determined that my brakes and rotors were in need of repair as well.

 

Now my car runs great and I feel much safer with the new brakes. Thanks again for all your efforts. I look forward to scheduling all of my car's maintenance with your dealership.

 

Sincerely,

 

Lawaba W

 


 

 To Whom It May Concern:

 

On October 4, 2008 I purchased a 2006 VW Passat from your dealership. I absolutely could not be happier with it. I wouldn't have even though to look at this car had it not been for your salesman Dennis Sandrik. He helped me find the perfect car! He was extremely helpful and a real pleasure to deal with. If I ever need to purchase another vehicle in the future, he will be the person I will go to.

 

Thank you and have a great day!

 

Sincerely,

 

Christine A

 



Dear Mr. O'Steen,

 

Thank you for having Mr. Dieter Shafer respond to my last letter to you. He handled the situation in an expedient and professional manner. I appreciate his thoroughness and am happy to report the problem is resolved.

 

Mr. Shafer is truly a great asset to your dealership.

 

Sincerely,

 

Marcy S

Please forward this to your staff, and give my personal thanks.

 

Sincerely,

 

Stephen L

 


Hello Bill,

 

I wanted to thank you for the excellent  customer service your Dealership has provided my family. I have been getting my parents cars shipped to your Dealer for the last 10 years, and in every case your staff from sales to service has handled them with the highest professionalism and courtesy. Recently, I sent my sister over, and she purchased her first new car. Being 3,000 miles away, I wanted to personally thank you, your sales staff and service department, for their professionalism and courtesy.

 


Lars, thanks for your quick response. I have a 2000 Passat GL and really impressed with the vehicle. I have owned since new when I purchased in Hartford, Connecticut. I am with the Coast Guard in Kings Bay, Georgia and my wife and I became friendly with one of your service manager's Mike who is a fabulous spokesman for your orginization. Mike has worked on my vehicle several times for general maintenance and had his crew review the entire vehicle with a small list of things to be aware of and I have scheduled your group to work on them.Your service department is hands down thanks to guys like Mike S. and my wife and I are looking for a Jetta wagon for her commute. My Passat has over 140 K and with the maintenance I keep with your group I know it will last me well into the next 5 to 6 years.

 

Please stay in touch with us regarding the new wagons and we will work out a time of appointment. We will be at the dealership next month for some additional maintenance and oil change.

 

Thank you,

Steven  S

 


Mr. O'Steen,

 

I wanted to write to describe my recent experience in your service department in particular with Mr. Scheffer. My wife's Passat wagon needed the front turn signal light housing replaced. The part was ordered and I arrived at your dealership to have it installed on Saturday afternoon. Upon arriving I was greeted by one of your staff and he inquired as to how he could assist. At that point, Mr. Scheffer began to enter the service desk but stopped and went away. He returned with the light housing and installed it. After he finished, he noticed that the interior of my wife's car needed cleaning . He took the car to the back of the dealership to vacuum the car without my asking. By the time my bill was prepared, he had returned. The entire experience at your dealership probably took less than 10 minutes. In an age that seems to no longer value customer service, you need to know you have individuals who are still dedicated to treating your customers so good. I will certainly continue to bring my vehicles to you and will relate my experiences to anyone...

 

Sincerely,

 

Jeff T


Dear Mr.. Scheffer:

I wanted to pass along my sincere thanks for the service I receives from your dealership on Monday January 28th.  While my Jetta was not actually serviced there (it was accidentally towed to the Volvo dealership), representative Flip was very professional and located my car right away.  He also called down to Volvo to ensure they were ready for me, and he gave me great directions. 

 I don’t live in the Jacksonville area, but be assured I will recommend your name to anyone in that area who is looking for service or to purchase a new car.  I will also keep you all in mind next time my Jetta does need service and I’m in the area.

 Please find enclosed a copy of the letter I sent to Mr. Stefan Jacoby, the President and CEO of Volkswagen, regarding my overall experience with O’Steen Volkswagen and Volvo.  You all should be proud of the great customer service you provide to us VW owners!

 Kudos, and Happy New Year!

 Very Sincerely,

 Mr.. Clark

 


 I picked up my Beetle that You guys had in your service dept. to program a replacement key. When I first got there, I noticed You washed it for me, that was the first blessing, then when I got in and started it to leave, I discovered that your technician had turned off the two "idiot" lights that have been bugging me for several months (air-bag & check engine ).

Thank You, for the extra effort.

 


I just want to take a minute to let you know what a wonderful job your service department is doing. My service adviser Mike was truly a pleasure to work with and went above and beyond, with regard to making sure I had a pleasant experience. He facilitated getting me a loaner car so that I could get my young child home for a nap, and also installed my car seat for me!


 VOLKSWAGEN GOLF, JETTA TDI RECEIVE TOP HONORS FROM KIPLINGER'S

Golf 4-Door Hatch Named Best in Class, Best New Car Under $20,000; Jetta TDI 4-Door named Best in Class for Cars Between $20,000-$25,000

 

HERNDON, Va., May 18, 2010- Kiplinger's personal finance - the highly respected money guide -  bestowed top honors on two Volkswagen cars for their quality and performance relative to price, Volkswagen Group of America announced today.

The 2010 Golf 4-door hatch was named Best-in-Class for cars under $20,000 and Best New Car for cars under $20,000. The magazine also named the 2010 Jetta TDI 4-door Best in Class for cars between $20,000-$25,000.

"At Volkswagen, we are continuously listening to our customers and researching new ways to offer the best cars for the greatest value,"
Volkswagen Group of America CEO Stefan Jacoby said. "The Golf and the Jetta TDI are great examples of how we are achieving our goals. I appreciate the recognition of such a noted publication as Kiplinger's and am proud to accept these awards on behalf of everyone at Volkswagen who made this possible."

Kiplinger's editor-in-chief Knight Kiplinger, presented the awards in person to Mr. Jacoby and Tim Ellis, Vice President, Marketing at Volkswagen's corporate offices here.

The magazine, which annually reviews the newest car offerings against a stringent set of standards, aims to find the best value for readers. In choosing the Golf, Kiplinger's noted "Its zippy five-cylinder engine puts out 170 horsepower and the most torque in this class (but manages 30 mpg on the highway), and the Golf comes with all the safety features we look for standard."

Kiplinger editors further noted that that Jetta TDI ".continues to impress with classic German handling and good looks. It also boasts high resale value, low annual fuel cost and top safety pick honors."

 

Scott Brubaker


 

"This dealership is 30 miles from my home, and I had to pass another dealership to get there. The travel was worth it. My salesman (Richard) was very helpful as was the finance man(York)." – Steven from Baldwin, FL


 


"Best car purchase ever. EVER." – Andrew from Jacksonville


 


"Best car buying experience ever. Our salesperson, Molly, was exceptional. It's about time that car dealerships recognize the buying power of women and that we prefer a different sales approach. Kudos to O'Steen." - Theresa from Hope Sound, FL


 



"I have never felt more comfortable in a dealership and this will be my fourth car. Chip has checked in on me a few times to see how the new car is doing, and I really couldn't be happier with my decision" – Wyndee from Jacksonville


 



"This is the third VW that I have purchased from O'Steen Volkswagen. The great service begins with the purchasing experience and continues when I service my vehicle at the dealership. It is hard to imagine an easier, more straightforward buying experience than the one I have been provided by York, Harry, and David. In addition, those who work in the service department - Allan, Phillip, and Mike - always deliver great customer service. Whether I am in the dealership to purchase a vehicle or get mine serviced, I am treated as an important customer, and it is this level of service that ensures I will return to O'Steen to purchase my next car." – Angela from Jacksonville


 



"This is the 4th VW I have purchased with O'Steen VW. Each time the service seems to get better. I have and will keep referring my friends and anyone who might be interested in a VW to O'Steen. I love my car and not having to stop once a week to purchase gas! Thank you O'Steen Volkswagen and David Schomp." – Terry from Jacksonville


 



"The overall experience was very good. Tom Little did a great job. The sales manager was very helpful. The finance person did a great job and the service manager was very helpful. Great experience. I am excited to have the new car and looking forward to doing business with O'Steen.  -- Janine from Jacksonville


 



"When the time came for me to trade my 2007 Jetta, there was no question that I would return to O'Steen. I have been an O'Steen VW customer for almost 10 years and have always received outstanding service. Harry Nesbitt was incredibly helpful, patient and flexible as he walked me through the process and answered my questions. He bent over backwards to accommodate my schedule and made sure I had everything I needed. I continue to be thrilled with O'Steen and look forward to driving VW's for many years to come." – Anna from Jacksonville 


 



"This truly was a great experience. It was quick and simple. Richard Hoch did a super job. He listened to my needs and requirements and did a great job of meeting and exceeding them. Richard also helped me to make the right choice and upgrade the type of vehicle without any pressure or force. Although there was some price negotiating, we did not go through the usual nonsense of going back and forth and holding back. Tom also helped out and did a great job of following up and keeping me in the loop" – David from Jacksonville 


 



"Exceptional attention from ordering to delivery. Your salesman delivered car to a hotel where my family and staying for XMAS shopping - the car was a present for my daughter and your salesman and staff pulled off a surprise delivery that worked to perfection - GREAT! GREAT! GREAT! Thanks to Brian and David at O'Steen in Jacksonville for a once in a lifetime experience!"       – John from Savannah


 



My buying experience was exceptional in all respects. This is a dealership that really focuses on customer service.       – Jane from Jacksonville


 



Fabulous experience. Cannot praise enough our salesperson (Harry Nesbitt) who is knowledgeable, honest, responsive, and personable. York was excellent - both knowledgeable and thorough with the financing details. Truly a wonderful experience. I have purchased personally 3 cars from O'Steen and would not hesitate to purchase another car in the future. I am really impressed!       – Grace from Jacksonville


 



Everyone, receptionist included, was very friendly. I came in the first time to test drive, didn't feel pressured at all.

After test driving other vehicles, I came back for one last comparison of the Golf. I thought it was the best car I had driven, but wanted to be sure... filling out this survey proves it was :)      –  Samuel from Jacksonville


 






You have an excellent staff on Phillips Highway. Brian Blanchard is truly an exception salesperson. He keeps the process light hearted, yet always ontrack for the next part of the transaction. Everyone was extremely nice and accommodating to us. It was a real pleasure to make this lease happen.      – Gerald from Jacksonville


 






I tried 4 Dealers and O’steen was a winner by a large margin. David Schomp excels in quickly developing a winning interpersonal relationship. Thanks again David, will be back !!!!!!! - Orla from Jacksonville


 





I live in Savannah GA and first went to the dealership here for the 2012 Jetta Sportwagon TDI. When I told them exactly what I was looking for they said they couldn’t find it. I then called O'Steen in Jacksonville and they found exactly what I wanted in 24 hours. VERY PROFESSIONAL. Brian who was the salesman was EXTREMELY knowledgeable about the car. Great experience and would drive a 4 hour round trip again tomorrow for a car if it was to do business with O'Steen. THANKS – Zachary from Savannah


 





We were so impressed by the entire Osteen operation that our next new car will be a Volkswagen from the same dealership and hopefully the same salesman. – Louis from Jacksonville


 




The salesman (Chip) was extremely helpful in all aspects of my purchase. He was able to answer all my questions, which were many, and also was able to obtain the specific car that I requested. His attitude was outstanding. Also, the financial person and his assistant were extremely helpful and went out of their way to answer all my questions. I purchased the cleaning package and an extended warranty a few days after taking delivery. I look forward to an outstanding relationship with your company. – Robert from Jacksonville, FL


 



I truly enjoyed buying this car. I don't really like it when I find the car I want to buy at the first place I go to but that is what happened. Working with Ed was great and I look forward to doing business with him in the future. – Brian from Jacksonville, FL


 



Best experience I have ever had, purchasing a new car. – Bartley from Jacksonville, FL


 



Our salesman, Thomas Little, was outstanding. He was very knowledgeable about the vehicle and instructed us as to how to operate all of the different options. We can truly state that we have never had a more professional salesperson in our 50 years of car buying. Not only would we return to O'Steen Volkswagen but we would also return to Thomas. You are fortunate to have him! – Frances from Jacksonville


 



Mr. Little was outstanding and never pushy, but always up front and realistic. Not only would we HIGHLY recommend OSteen, but make sure our family and friends work with Thomas in the future. We are very very happy with our experience. It was more like working with a high end dealership than what we experienced at Nissan and Toyota. Made all the difference in what we bought and how we feel about the car now. – Lance in Jacksonville


 



I am truly satisfied both with my car and with my buying experience. Harry made it very easy to decide on a car that was right for me without the pressure I have experienced in other dealerships. I am very happy with my car, and I definitely feel like I got a deal compared to other cars in the market that were not even close in quality to my Jetta. An overall great experience. – Paul from Jacksonville


 



Really made leasing a new car a fun experience. Was my second transaction with the dealership and salesman. Vastly better than some of my experiences with other dealers in the past. Oh, it's a great car too. – Richard from Jacksonville


 



Please commend Tom Little and the finance department for a job well done! Tom's concern for our complete satisfaction, from the minute we walked on the lot until the final signature was conducted in an extremely professional manner. O'Steen's image as a family oriented dealership was truly evident in all departments and made our granddaughter's "first car" experience most delightful. Thanks for being professionals in a business that seems at times to have forgotten who the customer is. – Stephen from Jacksonville


 



From the sales people to the service department, Osteen VW was the first time I truly liked purchasing a car. There were no scams or hidden fees and agenda. I made the purchase for the first time on my own without having to drag my husband in to negotiate on my behalf. When I got home and told him of my deal, he hi fived me and said Great Job Honey. Thank you Chip and all the other service and sales people. This was the first time I ever left a dealership without having a massive headache. – Jill from Jacksonville, FL


 



They did more for me deal-wise and service-wise than ANY other VW dealership. I had contacted 5 other dealerships in FL and were not satisfied at all! Response time, customer service, and the deal itself were absolutely horrific! I would never recommend most of the VW dealerships in FL, however Osteen VW was awesome and I will be doing business with them in the future! – Gary, who drove 4 and ½ hours from Jupiter, FL


 



I came in looking at the Toureg and Tiguan, not knowing which one would suit my needs the best. After speaking with Chip and Dan we determined that the Tiguan was perfect. I appreciated that there was not high pressure sales and the sales manager did everything he could to get the price just where I needed it. I would definitely recommend O'Steen and my husband will be purchasing his next vehicle from O'Steen as well :) the financing paperwork was also very speedy and we certainly appreciated that. Thank you. – William from Jacksonville


 



Brian was very knowledgeable and helpful. Returned calls in a expeditious manner. Very enjoyable experience. Great job Brian. – Michael from Jacksonville


 



If not the best car buying experience it was in the top two. My wife and I will come back to O'Steen and our salesman David Schomp to buy again when we replace her vehicle. – Robert from Jacksonville


 



Dave and everyone at the dealership were great to us. They wowed us over enough 11 months ago and that is why we came back for a second car so quickly! Thanks guys :) – Jamie from Jacksonville


 



This was a great experience for me in the purchase of our family’s new CC. We traded in our old VW and Osteen, and everyone in the process exceeded my family’s expectations. We will use Osteen for all our future service needs, and recommend them to friends and family. – Justin from Jacksonville




It was indeed a pleasure dealing with Chip on the purchase of my new vehicle. He was very knowledgeable and always responsive to my interests and needs. Zero pressure, never trying to sell me something I didn't need or want, but always responding thoroughly to my questions.

He got me the vehicle I wanted at a price I was comfortable with - a 4-door Golf TDI - and, best of all, I love it!!! – Ronald from Jacksonville




Mr. Nesbitt was extremely helpful and followed up on everything. The man responsible for the financial paperwork York was equally as helpful, honest, and cordial. I was very satisfied with the experience of the purchase and love my new car. – Tim from Jacksonville




Ed Sheets in sales was fantastic to work with and the German financial manager was very good as well. I enjoyed not being pressured with my decision making to purchase the 2012 EOS. – Colleen from Jacksonville




Another outstanding visit with David Schomp and Osteen Volkswagen. If we ever decide to buy another VW it will be at Osteen. – James E. from Savannah, GA




Entire sales team and management are extremely personable and made us feel like their only customer. – Sylvia L. from Jacksonville




I was truly amazed and satisfied with the service and attention I received. Other dealerships seemed more interested in selling me their vehicle, Mr. Blanchard at O'Steen was more interested in selling me MY vehicle. I really appreciated the experience. Much better than past experiences with other dealerships. – Curtis




“We're an Osteen and VW family from now on”

I'm so happy my director and other colleagues recommended Osteen after they heard I loved the Jetta….We're an Osteen and VW family from now on. I've always wanted a VW but have never ventured in to look, I always just thought they were out of my price range, the Jetta commercial got me in the door and the car sold itself as did the dealership. Easiest decision and process we ever made. I recently went out of town and I texted my husband " I miss my vdub, I have vehicle separation anxiety, lol" It's a great feeling to have!




“Great job, folks. You've made a Volkswagen believer of me”

VW dealerships and personnel have been branded over the years, deservedly or not, as being haughty, uncooperative, high-handed and hard to reason and deal with. When I inquired about a Jetta via the Internet, that perception melted away so quickly even my head spun - wow ... the speed and professionalism of your team was shocking superb, almost too good to be true. While Toyota, Ford and Nissan staffers were slow on the draw and ignored my simple but reasonable and, to me, crucial questions, your guys answered me fully and with, again, great speed. The entire deal was quickly negotiated via e-mail. I then drove to your dealership and picked up the car after meeting the sales folks and taking care of the paperwork. For the record, I have bought a dozen new cars of various brandings over the years from Mercury, Nissan and Saab to Mitsubishi, Buick, Pontiac, Acura and Cadillac and only one dealership has come close to you in terms of honest, speedy, cordial and happy negotiations and sale. I feel I can pick up the phone or drop by for help at any time as you have done an excellent job of bringing me into the fold. I am looking forward to building excellent relationships with your service department as well. I am assuming that the professionalism I experienced in the showroom and your sales offices follows through to your servicing department and personnel. Great job, folks. You've made a Volkswagen believer of me. And, yes, to dot the i's and cross the t's, the Jetta is a terrific car, and a joy to drive.




“Great great dealership!”

Great great dealership! I love the car and Osteen made the experience even better.




Mr. Kelly was more than knowledgeable and professional in his handling any and all of my questions. I must say, this is the MOST pleasurable experience I have ever had in purchasing a vehicle in the 30+ years of buying. Great job to all on staff. I will return!

Debra M




My experience with Brian was wonderful. In shopping around town I met lazy strange men with poor manners, Brian was a trully helpful well spoken Gentleman who I would feel comfortable sending anyone I know to for a car.

 

Carol Himes 

 


This was the first VW I have ever purchased and used O'Steen. WOW what a great expierence. I have told many folks about the car purchasing expierence. This was not like any other time I have purchased a car, I have purchased cars from a host of dealerships and this has been my best expierence ever... I will be back


 


 

This was the first VW I have ever purchased and used O'Steen. WOW what a great expierence. I have told many folks about the car purchasing expierence. This was not like any other time I have purchased a car, I have purchased cars from a host of dealerships and this has been my best expierence ever... I will be back

Natalie Dunlap

Mark Schwartz and Company




Mark said it was the most wonderful “car-buying” experience he has ever had. I will definitely refer you to anyone looking for a easy, smooth car deal.

Thank you for all your help.

Connie Hawkins





 Our sales consultant, David was excellent and most of all extremely professional. I usually dread buying a car because of the process but our experience was fair and enjoyable.

 
We will recommend O'Steen's to any of our friends. Thanks.

The Foppes

 


In addition Garrett, the mechanic working on my car, really took the time to ensure that I was satisfied with the work, even taking a couple test drives with us to make sure my issues were resolved.

Once again, thank you so much for making what is normally a dreaded
chore into something quick and painless!

Sincerely,
S. B. 


 


Dear Mr. Scheffer:

I wanted to pass along my sincere thanks for the service I receives from your dealership on Monday January 28th.  While my Jetta was not actually serviced there (it was accidentally towed to the Volvo dealership), representative Flip was very professional and located my car right away.  He also called down to Volvo to ensure they were ready for me, and he gave me great directions.

 I don’t live in the Jacksonville area, but be assured I will recommend your name to anyone in that area who is looking for service or to purchase a new car.  I will also keep you all in mind next time my Jetta does need service and I’m in the area. 

 Please find enclosed a copy of the letter I sent to Mr. Stefan Jacoby, the President and CEO of Volkswagen, regarding my overall experience with O’Steen Volkswagen and Volvo.  You all should be proud of the great customer service you provide to us VW owners!

 Kudos, and Happy New Year!

 Very Sincerely,

 Mr.. Clark


 I found myself in a situation of a flat tire on the side of San Jose Blvd, unable to reach any of my friends that would come and help me out. I thought of callin O'Steen where I take my car to be serviced, thinking they would be able to give me the name of a company that I could call for roadside assistance but what happened was they sent Morris out to change my tire for me. He was there within 15 minutes. Talk about great customer service!

 

Thank you so much!

 

Patti O


 

Dear Mr O'Steen,

 

I just wanted to take the time to write a letter of appreciation to your dealership and to the following people for their tireless efforts in locating and corrrecting (hopefully) a problem that a I have had with my 2008 Beetle. I won't list the details of what has occured, as all of that should be in the files at your office.

 

Please commend the folks below for their patience in endeavoring to satisfy a customer:

 

Allen Kinley

Didier Scheffer

Scott Clemons

Bill Olive

 

Thank you and I hope to continue to do business with O' Steen in the future. I love my Volkswagen Beetle.

 

Sincerely,

 

Marsha E

 

 


Good Morning Bill,

 

I want to express a very warm "Thank You" to your staff, and to Patrick Mach in particular, for how well they handle the Volkswagen Group of America company lease vehicles. Our employees have been very pleased with the high level of service that they receive when they have vehicles delivered to your store. Word of mouth has spread through our facility that your dealership is the place to go to have a car delievered. Patrick is in communication with the employees from the minute the car or paperwork hits the dealership until it is turned over to the customer (our employee). We have employees drive all the way down from Hilliard and Callahan just to get their vehicles at your dealership. That speaks volumes to the attention and care that they receive from your team. I have worked with Volkswagen for the last seven years and have lived in four different states during that time and I must say that your team truly is "Best-In-Class" with our company lease program. Please thank your staff, from Patrick all the way to those who PDI the vehicles and handle the registration, for providing our team with outstanding customer service and support.

 

On behalf of the Volkswagen Group of America Jacksonville PDC, THANKS!!

 

Best Regards,

John K



Dear Allen and Mike:

 

I am writing to thank you both for the exceptional customer service that I received on my Volkswagen Beetle. As you recall, I was concerned that an engine light was on. I had taken it to a local repair shop here in Brunswick, but wasn't convinced he has my best interest at heart. After a couple of phone calls to your dealership, I scheduled an appointment to bring the car in.

 

When I arrived, you were very professional and explained exactly how the technicians would determine the problem and how much it would cost for repairs. I always felt very informed on what was going on. You also determined that my brakes and rotors were in need of repair as well.

 

Now my car runs great and I feel much safer with the new brakes. Thanks again for all your efforts. I look forward to scheduling all of my car's maintenance with your dealership.

 

Sincerely,

 

Lawaba W

 


 

 To Whom It May Concern:

 

On October 4, 2008 I purchased a 2006 VW Passat from your dealership. I absolutely could not be happier with it. I wouldn't have even though to look at this car had it not been for your salesman Dennis Sandrik. He helped me find the perfect car! He was extremely helpful and a real pleasure to deal with. If I ever need to purchase another vehicle in the future, he will be the person I will go to.

 

Thank you and have a great day!

 

Sincerely,

 

Christine A

 



Dear Mr. O'Steen,

 

Thank you for having Mr. Dieter Shafer respond to my last letter to you. He handled the situation in an expedient and professional manner. I appreciate his thoroughness and am happy to report the problem is resolved.

 

Mr. Shafer is truly a great asset to your dealership.

 

Sincerely,

 

Marcy S

Please forward this to your staff, and give my personal thanks.

 

Sincerely,

 

Stephen L

 


Hello Bill,

 

I wanted to thank you for the excellent  customer service your Dealership has provided my family. I have been getting my parents cars shipped to your Dealer for the last 10 years, and in every case your staff from sales to service has handled them with the highest professionalism and courtesy. Recently, I sent my sister over, and she purchased her first new car. Being 3,000 miles away, I wanted to personally thank you, your sales staff and service department, for their professionalism and courtesy.

 


Lars, thanks for your quick response. I have a 2000 Passat GL and really impressed with the vehicle. I have owned since new when I purchased in Hartford, Connecticut. I am with the Coast Guard in Kings Bay, Georgia and my wife and I became friendly with one of your service manager's Mike who is a fabulous spokesman for your orginization. Mike has worked on my vehicle several times for general maintenance and had his crew review the entire vehicle with a small list of things to be aware of and I have scheduled your group to work on them.Your service department is hands down thanks to guys like Mike S. and my wife and I are looking for a Jetta wagon for her commute. My Passat has over 140 K and with the maintenance I keep with your group I know it will last me well into the next 5 to 6 years.

 

Please stay in touch with us regarding the new wagons and we will work out a time of appointment. We will be at the dealership next month for some additional maintenance and oil change.

 

Thank you,

Steven  S

 


Mr. O'Steen,

 

I wanted to write to describe my recent experience in your service department in particular with Mr. Scheffer. My wife's Passat wagon needed the front turn signal light housing replaced. The part was ordered and I arrived at your dealership to have it installed on Saturday afternoon. Upon arriving I was greeted by one of your staff and he inquired as to how he could assist. At that point, Mr. Scheffer began to enter the service desk but stopped and went away. He returned with the light housing and installed it. After he finished, he noticed that the interior of my wife's car needed cleaning . He took the car to the back of the dealership to vacuum the car without my asking. By the time my bill was prepared, he had returned. The entire experience at your dealership probably took less than 10 minutes. In an age that seems to no longer value customer service, you need to know you have individuals who are still dedicated to treating your customers so good. I will certainly continue to bring my vehicles to you and will relate my experiences to anyone...

 

Sincerely,

 

Jeff T


Dear Mr.. Scheffer:

I wanted to pass along my sincere thanks for the service I receives from your dealership on Monday January 28th.  While my Jetta was not actually serviced there (it was accidentally towed to the Volvo dealership), representative Flip was very professional and located my car right away.  He also called down to Volvo to ensure they were ready for me, and he gave me great directions. 

 I don’t live in the Jacksonville area, but be assured I will recommend your name to anyone in that area who is looking for service or to purchase a new car.  I will also keep you all in mind next time my Jetta does need service and I’m in the area.

 Please find enclosed a copy of the letter I sent to Mr. Stefan Jacoby, the President and CEO of Volkswagen, regarding my overall experience with O’Steen Volkswagen and Volvo.  You all should be proud of the great customer service you provide to us VW owners!

 Kudos, and Happy New Year!

 Very Sincerely,

 Mr.. Clark

 


 I picked up my Beetle that You guys had in your service dept. to program a replacement key. When I first got there, I noticed You washed it for me, that was the first blessing, then when I got in and started it to leave, I discovered that your technician had turned off the two "idiot" lights that have been bugging me for several months (air-bag & check engine ).

Thank You, for the extra effort.

 


I just want to take a minute to let you know what a wonderful job your service department is doing. My service adviser Mike was truly a pleasure to work with and went above and beyond, with regard to making sure I had a pleasant experience. He facilitated getting me a loaner car so that I could get my young child home for a nap, and also installed my car seat for me!


 VOLKSWAGEN GOLF, JETTA TDI RECEIVE TOP HONORS FROM KIPLINGER'S

Golf 4-Door Hatch Named Best in Class, Best New Car Under $20,000; Jetta TDI 4-Door named Best in Class for Cars Between $20,000-$25,000

 

HERNDON, Va., May 18, 2010- Kiplinger's personal finance - the highly respected money guide -  bestowed top honors on two Volkswagen cars for their quality and performance relative to price, Volkswagen Group of America announced today.

The 2010 Golf 4-door hatch was named Best-in-Class for cars under $20,000 and Best New Car for cars under $20,000. The magazine also named the 2010 Jetta TDI 4-door Best in Class for cars between $20,000-$25,000.

"At Volkswagen, we are continuously listening to our customers and researching new ways to offer the best cars for the greatest value,"
Volkswagen Group of America CEO Stefan Jacoby said. "The Golf and the Jetta TDI are great examples of how we are achieving our goals. I appreciate the recognition of such a noted publication as Kiplinger's and am proud to accept these awards on behalf of everyone at Volkswagen who made this possible."

Kiplinger's editor-in-chief Knight Kiplinger, presented the awards in person to Mr. Jacoby and Tim Ellis, Vice President, Marketing at Volkswagen's corporate offices here.

The magazine, which annually reviews the newest car offerings against a stringent set of standards, aims to find the best value for readers. In choosing the Golf, Kiplinger's noted "Its zippy five-cylinder engine puts out 170 horsepower and the most torque in this class (but manages 30 mpg on the highway), and the Golf comes with all the safety features we look for standard."

Kiplinger editors further noted that that Jetta TDI ".continues to impress with classic German handling and good looks. It also boasts high resale value, low annual fuel cost and top safety pick honors."

 

Scott Brubaker


 


"I cannot stress enough how impressed I was with Tim and York's willingness to deal with me on the terms I set. Tim only responded by email, as I asked him to while we set up the deal, and did not waste my time pushing me from car to car or continuing to up-sell me, after I explained what I was looking for. York did not waste my time, by having all of the paperwork ready to sign and not keeping me in the dealership in the evening, during the dinner hour. (I worked until 5 and couldn't be in the dealership before 6.) I have an extremely positive view of O'Steen VW, simply because Tim and York did exactly as they promised. This was absolutely the most pleasant car purchase I have ever made. I look forward to working with your service department." - James from Jacksonville



"James Dryden was who I dealt with and he did an awesome job at working with me to get the car I wanted. He went the extra mile for me when things didn't work out originally and overall I was extremely pleased with the way he handled the sale and I would recommend anyone to consider O'Steen VW as a future place to purchase a vehicle."  - Christopher from Kingsland, GA


"Most if not all people believe that sales persons at car dealerships are untrustworthy and are only out to make money. I have purchased many vehicles before and have always had the feeling like I was going into battle with these people. However, at no point did I feel like that with O'Steen Volkswagen and more specifically with Tim Dalton. He made sure that I had the car exactly the way I wanted it. He was almost too helpful and I could not understand how he could be so nice. Tim was absolutely awesome!!! Any question I had came with an honest answer. I will be sure to tell anyone interested in buying a vehicle to go to O'Steen Volkswagen and talk to Tim.

James Harden (I think that's his last name) was great too! He went over all features of the vehicle and made sure that I understood the car before I drove it off the lot. He was patient and fun to talk to. Thanks!" - Joshua from Jacksonville, FL


 


"I really enjoyed everyone that I dealt with O'Steen. Tim and York were exceptional because this experience can be very stressful and they made it quite the opposite for me, so thank you to you both. I love my EOS and they were able to help me get back into a convertible once again which is great. I love the features of the car and am very happy to be in something reliable with with a warranty and good service agreement. I have already given Tim's card out to a co-worker and took them for a ride in my car to get him to come down and try out something they may like :)" - Heidi from Jacksonville, FL


 


"Mr. O'Steen,

I wanted to send you a quick note to make you aware of the fantastic customer service we’ve received from David Schomp. We have been customers of your dealership for the past three years, and have had the pleasure to buy 3 cars from you, all of them thanks to David’s help.
This month my brother was also able to purchase a car from your dealership, and once again it was done thru David. He is not only extremely professional on what he does, but makes the process so easy and pleasant. He really takes care of you as a customer, and we trust his judgment and expertise 100 %. We know that with him, we will be getting the best deal possible and he is looking out for us as customers and owners of a WV.
Thru this email I wanted to praise the great work that David does, and let you know that our loyalty to the brand and your dealership has been built and established thanks to him. You should feel very proud to have him be part of your team.

Sincerely, Andrea Rodriguez"


 


"James Dryden went out of his way to make the purchase of my volkswagen passat truly exceptional. This is my first VW and will likely lead to many more for my family."


 


"Mike Frickenstein provided an amazing car buying experience. I have purchased 6 brand new cars in my lifetime and O'Steen rates at the top." - Christopher from Tampa, FL


 


"We are now Volkswagen people, thanks to this experience, and we're proud to be so!" - Brandon from Jacksonville


 


"Top to bottom the best car buying experience I ever had. From Dave with sales to them reviewing the car and features, to paperwork and loan. Thanks!!!!" - Kevin from Jacksonville


 


"My wife, daughter and I were all impressed with the O'Steen staff and facilities." - Scott from North Carolina


 


"I was truly impressed with Brian & David. From the moment I walked in to the time I left . (Which everything only took about an 1hr 20mins.) David & Brian were helpful on assisting me on getting me the car I wanted. Very Impressed with O'Steen! Will recommend O'Steen to all my friends and family.. Great team of professionals that work there!"


 


"This dealership is 30 miles from my home, and I had to pass another dealership to get there. The travel was worth it. My salesman (Richard) was very helpful as was the finance man(York)." – Steven from Baldwin, FL


 


"Best car purchase ever. EVER." – Andrew from Jacksonville


 


"Best car buying experience ever. Our salesperson, Molly, was exceptional. It's about time that car dealerships recognize the buying power of women and that we prefer a different sales approach. Kudos to O'Steen." - Theresa from Hope Sound, FL


 



"I have never felt more comfortable in a dealership and this will be my fourth car. Chip has checked in on me a few times to see how the new car is doing, and I really couldn't be happier with my decision" – Wyndee from Jacksonville


 



"This is the third VW that I have purchased from O'Steen Volkswagen. The great service begins with the purchasing experience and continues when I service my vehicle at the dealership. It is hard to imagine an easier, more straightforward buying experience than the one I have been provided by York, Harry, and David. In addition, those who work in the service department - Allan, Phillip, and Mike - always deliver great customer service. Whether I am in the dealership to purchase a vehicle or get mine serviced, I am treated as an important customer, and it is this level of service that ensures I will return to O'Steen to purchase my next car." – Angela from Jacksonville


 



"This is the 4th VW I have purchased with O'Steen VW. Each time the service seems to get better. I have and will keep referring my friends and anyone who might be interested in a VW to O'Steen. I love my car and not having to stop once a week to purchase gas! Thank you O'Steen Volkswagen and David Schomp." – Terry from Jacksonville


 



"The overall experience was very good. Tom Little did a great job. The sales manager was very helpful. The finance person did a great job and the service manager was very helpful. Great experience. I am excited to have the new car and looking forward to doing business with O'Steen.  -- Janine from Jacksonville


 



"When the time came for me to trade my 2007 Jetta, there was no question that I would return to O'Steen. I have been an O'Steen VW customer for almost 10 years and have always received outstanding service. Harry Nesbitt was incredibly helpful, patient and flexible as he walked me through the process and answered my questions. He bent over backwards to accommodate my schedule and made sure I had everything I needed. I continue to be thrilled with O'Steen and look forward to driving VW's for many years to come." – Anna from Jacksonville 


 



"This truly was a great experience. It was quick and simple. Richard Hoch did a super job. He listened to my needs and requirements and did a great job of meeting and exceeding them. Richard also helped me to make the right choice and upgrade the type of vehicle without any pressure or force. Although there was some price negotiating, we did not go through the usual nonsense of going back and forth and holding back. Tom also helped out and did a great job of following up and keeping me in the loop" – David from Jacksonville 


 



"Exceptional attention from ordering to delivery. Your salesman delivered car to a hotel where my family and staying for XMAS shopping - the car was a present for my daughter and your salesman and staff pulled off a surprise delivery that worked to perfection - GREAT! GREAT! GREAT! Thanks to Brian and David at O'Steen in Jacksonville for a once in a lifetime experience!"       – John from Savannah


 



My buying experience was exceptional in all respects. This is a dealership that really focuses on customer service.       – Jane from Jacksonville


 



Fabulous experience. Cannot praise enough our salesperson (Harry Nesbitt) who is knowledgeable, honest, responsive, and personable. York was excellent - both knowledgeable and thorough with the financing details. Truly a wonderful experience. I have purchased personally 3 cars from O'Steen and would not hesitate to purchase another car in the future. I am really impressed!       – Grace from Jacksonville


 



Everyone, receptionist included, was very friendly. I came in the first time to test drive, didn't feel pressured at all.

After test driving other vehicles, I came back for one last comparison of the Golf. I thought it was the best car I had driven, but wanted to be sure... filling out this survey proves it was :)      –  Samuel from Jacksonville


 






You have an excellent staff on Phillips Highway. Brian Blanchard is truly an exception salesperson. He keeps the process light hearted, yet always ontrack for the next part of the transaction. Everyone was extremely nice and accommodating to us. It was a real pleasure to make this lease happen.      – Gerald from Jacksonville


 






I tried 4 Dealers and O’steen was a winner by a large margin. David Schomp excels in quickly developing a winning interpersonal relationship. Thanks again David, will be back !!!!!!! - Orla from Jacksonville


 





I live in Savannah GA and first went to the dealership here for the 2012 Jetta Sportwagon TDI. When I told them exactly what I was looking for they said they couldn’t find it. I then called O'Steen in Jacksonville and they found exactly what I wanted in 24 hours. VERY PROFESSIONAL. Brian who was the salesman was EXTREMELY knowledgeable about the car. Great experience and would drive a 4 hour round trip again tomorrow for a car if it was to do business with O'Steen. THANKS – Zachary from Savannah


 





We were so impressed by the entire Osteen operation that our next new car will be a Volkswagen from the same dealership and hopefully the same salesman. – Louis from Jacksonville


 




The salesman (Chip) was extremely helpful in all aspects of my purchase. He was able to answer all my questions, which were many, and also was able to obtain the specific car that I requested. His attitude was outstanding. Also, the financial person and his assistant were extremely helpful and went out of their way to answer all my questions. I purchased the cleaning package and an extended warranty a few days after taking delivery. I look forward to an outstanding relationship with your company. – Robert from Jacksonville, FL


 



I truly enjoyed buying this car. I don't really like it when I find the car I want to buy at the first place I go to but that is what happened. Working with Ed was great and I look forward to doing business with him in the future. – Brian from Jacksonville, FL


 



Best experience I have ever had, purchasing a new car. – Bartley from Jacksonville, FL


 



Our salesman, Thomas Little, was outstanding. He was very knowledgeable about the vehicle and instructed us as to how to operate all of the different options. We can truly state that we have never had a more professional salesperson in our 50 years of car buying. Not only would we return to O'Steen Volkswagen but we would also return to Thomas. You are fortunate to have him! – Frances from Jacksonville


 



Mr. Little was outstanding and never pushy, but always up front and realistic. Not only would we HIGHLY recommend OSteen, but make sure our family and friends work with Thomas in the future. We are very very happy with our experience. It was more like working with a high end dealership than what we experienced at Nissan and Toyota. Made all the difference in what we bought and how we feel about the car now. – Lance in Jacksonville


 



I am truly satisfied both with my car and with my buying experience. Harry made it very easy to decide on a car that was right for me without the pressure I have experienced in other dealerships. I am very happy with my car, and I definitely feel like I got a deal compared to other cars in the market that were not even close in quality to my Jetta. An overall great experience. – Paul from Jacksonville


 



Really made leasing a new car a fun experience. Was my second transaction with the dealership and salesman. Vastly better than some of my experiences with other dealers in the past. Oh, it's a great car too. – Richard from Jacksonville


 



Please commend Tom Little and the finance department for a job well done! Tom's concern for our complete satisfaction, from the minute we walked on the lot until the final signature was conducted in an extremely professional manner. O'Steen's image as a family oriented dealership was truly evident in all departments and made our granddaughter's "first car" experience most delightful. Thanks for being professionals in a business that seems at times to have forgotten who the customer is. – Stephen from Jacksonville


 



From the sales people to the service department, Osteen VW was the first time I truly liked purchasing a car. There were no scams or hidden fees and agenda. I made the purchase for the first time on my own without having to drag my husband in to negotiate on my behalf. When I got home and told him of my deal, he hi fived me and said Great Job Honey. Thank you Chip and all the other service and sales people. This was the first time I ever left a dealership without having a massive headache. – Jill from Jacksonville, FL


 



They did more for me deal-wise and service-wise than ANY other VW dealership. I had contacted 5 other dealerships in FL and were not satisfied at all! Response time, customer service, and the deal itself were absolutely horrific! I would never recommend most of the VW dealerships in FL, however Osteen VW was awesome and I will be doing business with them in the future! – Gary, who drove 4 and ½ hours from Jupiter, FL


 



I came in looking at the Toureg and Tiguan, not knowing which one would suit my needs the best. After speaking with Chip and Dan we determined that the Tiguan was perfect. I appreciated that there was not high pressure sales and the sales manager did everything he could to get the price just where I needed it. I would definitely recommend O'Steen and my husband will be purchasing his next vehicle from O'Steen as well :) the financing paperwork was also very speedy and we certainly appreciated that. Thank you. – William from Jacksonville


 



Brian was very knowledgeable and helpful. Returned calls in a expeditious manner. Very enjoyable experience. Great job Brian. – Michael from Jacksonville


 



If not the best car buying experience it was in the top two. My wife and I will come back to O'Steen and our salesman David Schomp to buy again when we replace her vehicle. – Robert from Jacksonville


 



Dave and everyone at the dealership were great to us. They wowed us over enough 11 months ago and that is why we came back for a second car so quickly! Thanks guys :) – Jamie from Jacksonville


 



This was a great experience for me in the purchase of our family’s new CC. We traded in our old VW and Osteen, and everyone in the process exceeded my family’s expectations. We will use Osteen for all our future service needs, and recommend them to friends and family. – Justin from Jacksonville




It was indeed a pleasure dealing with Chip on the purchase of my new vehicle. He was very knowledgeable and always responsive to my interests and needs. Zero pressure, never trying to sell me something I didn't need or want, but always responding thoroughly to my questions.

He got me the vehicle I wanted at a price I was comfortable with - a 4-door Golf TDI - and, best of all, I love it!!! – Ronald from Jacksonville




Mr. Nesbitt was extremely helpful and followed up on everything. The man responsible for the financial paperwork York was equally as helpful, honest, and cordial. I was very satisfied with the experience of the purchase and love my new car. – Tim from Jacksonville




Ed Sheets in sales was fantastic to work with and the German financial manager was very good as well. I enjoyed not being pressured with my decision making to purchase the 2012 EOS. – Colleen from Jacksonville




Another outstanding visit with David Schomp and Osteen Volkswagen. If we ever decide to buy another VW it will be at Osteen. – James E. from Savannah, GA




Entire sales team and management are extremely personable and made us feel like their only customer. – Sylvia L. from Jacksonville




I was truly amazed and satisfied with the service and attention I received. Other dealerships seemed more interested in selling me their vehicle, Mr. Blanchard at O'Steen was more interested in selling me MY vehicle. I really appreciated the experience. Much better than past experiences with other dealerships. – Curtis




“We're an Osteen and VW family from now on”

I'm so happy my director and other colleagues recommended Osteen after they heard I loved the Jetta….We're an Osteen and VW family from now on. I've always wanted a VW but have never ventured in to look, I always just thought they were out of my price range, the Jetta commercial got me in the door and the car sold itself as did the dealership. Easiest decision and process we ever made. I recently went out of town and I texted my husband " I miss my vdub, I have vehicle separation anxiety, lol" It's a great feeling to have!




“Great job, folks. You've made a Volkswagen believer of me”

VW dealerships and personnel have been branded over the years, deservedly or not, as being haughty, uncooperative, high-handed and hard to reason and deal with. When I inquired about a Jetta via the Internet, that perception melted away so quickly even my head spun - wow ... the speed and professionalism of your team was shocking superb, almost too good to be true. While Toyota, Ford and Nissan staffers were slow on the draw and ignored my simple but reasonable and, to me, crucial questions, your guys answered me fully and with, again, great speed. The entire deal was quickly negotiated via e-mail. I then drove to your dealership and picked up the car after meeting the sales folks and taking care of the paperwork. For the record, I have bought a dozen new cars of various brandings over the years from Mercury, Nissan and Saab to Mitsubishi, Buick, Pontiac, Acura and Cadillac and only one dealership has come close to you in terms of honest, speedy, cordial and happy negotiations and sale. I feel I can pick up the phone or drop by for help at any time as you have done an excellent job of bringing me into the fold. I am looking forward to building excellent relationships with your service department as well. I am assuming that the professionalism I experienced in the showroom and your sales offices follows through to your servicing department and personnel. Great job, folks. You've made a Volkswagen believer of me. And, yes, to dot the i's and cross the t's, the Jetta is a terrific car, and a joy to drive.




“Great great dealership!”

Great great dealership! I love the car and Osteen made the experience even better.




Mr. Kelly was more than knowledgeable and professional in his handling any and all of my questions. I must say, this is the MOST pleasurable experience I have ever had in purchasing a vehicle in the 30+ years of buying. Great job to all on staff. I will return!

Debra M




My experience with Brian was wonderful. In shopping around town I met lazy strange men with poor manners, Brian was a trully helpful well spoken Gentleman who I would feel comfortable sending anyone I know to for a car.

 

Carol Himes 

 


This was the first VW I have ever purchased and used O'Steen. WOW what a great expierence. I have told many folks about the car purchasing expierence. This was not like any other time I have purchased a car, I have purchased cars from a host of dealerships and this has been my best expierence ever... I will be back


 


 

This was the first VW I have ever purchased and used O'Steen. WOW what a great expierence. I have told many folks about the car purchasing expierence. This was not like any other time I have purchased a car, I have purchased cars from a host of dealerships and this has been my best expierence ever... I will be back

Natalie Dunlap

Mark Schwartz and Company




Mark said it was the most wonderful “car-buying” experience he has ever had. I will definitely refer you to anyone looking for a easy, smooth car deal.

Thank you for all your help.

Connie Hawkins





 Our sales consultant, David was excellent and most of all extremely professional. I usually dread buying a car because of the process but our experience was fair and enjoyable.

 
We will recommend O'Steen's to any of our friends. Thanks.

The Foppes

 


In addition Garrett, the mechanic working on my car, really took the time to ensure that I was satisfied with the work, even taking a couple test drives with us to make sure my issues were resolved.

Once again, thank you so much for making what is normally a dreaded
chore into something quick and painless!

Sincerely,
S. B. 


 


Dear Mr. Scheffer:

I wanted to pass along my sincere thanks for the service I receives from your dealership on Monday January 28th.  While my Jetta was not actually serviced there (it was accidentally towed to the Volvo dealership), representative Flip was very professional and located my car right away.  He also called down to Volvo to ensure they were ready for me, and he gave me great directions.

 I don’t live in the Jacksonville area, but be assured I will recommend your name to anyone in that area who is looking for service or to purchase a new car.  I will also keep you all in mind next time my Jetta does need service and I’m in the area. 

 Please find enclosed a copy of the letter I sent to Mr. Stefan Jacoby, the President and CEO of Volkswagen, regarding my overall experience with O’Steen Volkswagen and Volvo.  You all should be proud of the great customer service you provide to us VW owners!

 Kudos, and Happy New Year!

 Very Sincerely,

 Mr.. Clark


 I found myself in a situation of a flat tire on the side of San Jose Blvd, unable to reach any of my friends that would come and help me out. I thought of callin O'Steen where I take my car to be serviced, thinking they would be able to give me the name of a company that I could call for roadside assistance but what happened was they sent Morris out to change my tire for me. He was there within 15 minutes. Talk about great customer service!

 

Thank you so much!

 

Patti O


 

Dear Mr O'Steen,

 

I just wanted to take the time to write a letter of appreciation to your dealership and to the following people for their tireless efforts in locating and corrrecting (hopefully) a problem that a I have had with my 2008 Beetle. I won't list the details of what has occured, as all of that should be in the files at your office.

 

Please commend the folks below for their patience in endeavoring to satisfy a customer:

 

Allen Kinley

Didier Scheffer

Scott Clemons

Bill Olive

 

Thank you and I hope to continue to do business with O' Steen in the future. I love my Volkswagen Beetle.

 

Sincerely,

 

Marsha E

 

 


Good Morning Bill,

 

I want to express a very warm "Thank You" to your staff, and to Patrick Mach in particular, for how well they handle the Volkswagen Group of America company lease vehicles. Our employees have been very pleased with the high level of service that they receive when they have vehicles delivered to your store. Word of mouth has spread through our facility that your dealership is the place to go to have a car delievered. Patrick is in communication with the employees from the minute the car or paperwork hits the dealership until it is turned over to the customer (our employee). We have employees drive all the way down from Hilliard and Callahan just to get their vehicles at your dealership. That speaks volumes to the attention and care that they receive from your team. I have worked with Volkswagen for the last seven years and have lived in four different states during that time and I must say that your team truly is "Best-In-Class" with our company lease program. Please thank your staff, from Patrick all the way to those who PDI the vehicles and handle the registration, for providing our team with outstanding customer service and support.

 

On behalf of the Volkswagen Group of America Jacksonville PDC, THANKS!!

 

Best Regards,

John K



Dear Allen and Mike:

 

I am writing to thank you both for the exceptional customer service that I received on my Volkswagen Beetle. As you recall, I was concerned that an engine light was on. I had taken it to a local repair shop here in Brunswick, but wasn't convinced he has my best interest at heart. After a couple of phone calls to your dealership, I scheduled an appointment to bring the car in.

 

When I arrived, you were very professional and explained exactly how the technicians would determine the problem and how much it would cost for repairs. I always felt very informed on what was going on. You also determined that my brakes and rotors were in need of repair as well.

 

Now my car runs great and I feel much safer with the new brakes. Thanks again for all your efforts. I look forward to scheduling all of my car's maintenance with your dealership.

 

Sincerely,

 

Lawaba W

 


 

 To Whom It May Concern:

 

On October 4, 2008 I purchased a 2006 VW Passat from your dealership. I absolutely could not be happier with it. I wouldn't have even though to look at this car had it not been for your salesman Dennis Sandrik. He helped me find the perfect car! He was extremely helpful and a real pleasure to deal with. If I ever need to purchase another vehicle in the future, he will be the person I will go to.

 

Thank you and have a great day!

 

Sincerely,

 

Christine A

 



Dear Mr. O'Steen,

 

Thank you for having Mr. Dieter Shafer respond to my last letter to you. He handled the situation in an expedient and professional manner. I appreciate his thoroughness and am happy to report the problem is resolved.

 

Mr. Shafer is truly a great asset to your dealership.

 

Sincerely,

 

Marcy S

Please forward this to your staff, and give my personal thanks.

 

Sincerely,

 

Stephen L

 


Hello Bill,

 

I wanted to thank you for the excellent  customer service your Dealership has provided my family. I have been getting my parents cars shipped to your Dealer for the last 10 years, and in every case your staff from sales to service has handled them with the highest professionalism and courtesy. Recently, I sent my sister over, and she purchased her first new car. Being 3,000 miles away, I wanted to personally thank you, your sales staff and service department, for their professionalism and courtesy.

 


Lars, thanks for your quick response. I have a 2000 Passat GL and really impressed with the vehicle. I have owned since new when I purchased in Hartford, Connecticut. I am with the Coast Guard in Kings Bay, Georgia and my wife and I became friendly with one of your service manager's Mike who is a fabulous spokesman for your orginization. Mike has worked on my vehicle several times for general maintenance and had his crew review the entire vehicle with a small list of things to be aware of and I have scheduled your group to work on them.Your service department is hands down thanks to guys like Mike S. and my wife and I are looking for a Jetta wagon for her commute. My Passat has over 140 K and with the maintenance I keep with your group I know it will last me well into the next 5 to 6 years.

 

Please stay in touch with us regarding the new wagons and we will work out a time of appointment. We will be at the dealership next month for some additional maintenance and oil change.

 

Thank you,

Steven  S

 


Mr. O'Steen,

 

I wanted to write to describe my recent experience in your service department in particular with Mr. Scheffer. My wife's Passat wagon needed the front turn signal light housing replaced. The part was ordered and I arrived at your dealership to have it installed on Saturday afternoon. Upon arriving I was greeted by one of your staff and he inquired as to how he could assist. At that point, Mr. Scheffer began to enter the service desk but stopped and went away. He returned with the light housing and installed it. After he finished, he noticed that the interior of my wife's car needed cleaning . He took the car to the back of the dealership to vacuum the car without my asking. By the time my bill was prepared, he had returned. The entire experience at your dealership probably took less than 10 minutes. In an age that seems to no longer value customer service, you need to know you have individuals who are still dedicated to treating your customers so good. I will certainly continue to bring my vehicles to you and will relate my experiences to anyone...

 

Sincerely,

 

Jeff T


Dear Mr.. Scheffer:

I wanted to pass along my sincere thanks for the service I receives from your dealership on Monday January 28th.  While my Jetta was not actually serviced there (it was accidentally towed to the Volvo dealership), representative Flip was very professional and located my car right away.  He also called down to Volvo to ensure they were ready for me, and he gave me great directions. 

 I don’t live in the Jacksonville area, but be assured I will recommend your name to anyone in that area who is looking for service or to purchase a new car.  I will also keep you all in mind next time my Jetta does need service and I’m in the area.

 Please find enclosed a copy of the letter I sent to Mr. Stefan Jacoby, the President and CEO of Volkswagen, regarding my overall experience with O’Steen Volkswagen and Volvo.  You all should be proud of the great customer service you provide to us VW owners!

 Kudos, and Happy New Year!

 Very Sincerely,

 Mr.. Clark

 


 I picked up my Beetle that You guys had in your service dept. to program a replacement key. When I first got there, I noticed You washed it for me, that was the first blessing, then when I got in and started it to leave, I discovered that your technician had turned off the two "idiot" lights that have been bugging me for several months (air-bag & check engine ).

Thank You, for the extra effort.

 


I just want to take a minute to let you know what a wonderful job your service department is doing. My service adviser Mike was truly a pleasure to work with and went above and beyond, with regard to making sure I had a pleasant experience. He facilitated getting me a loaner car so that I could get my young child home for a nap, and also installed my car seat for me!


 VOLKSWAGEN GOLF, JETTA TDI RECEIVE TOP HONORS FROM KIPLINGER'S

Golf 4-Door Hatch Named Best in Class, Best New Car Under $20,000; Jetta TDI 4-Door named Best in Class for Cars Between $20,000-$25,000

 

HERNDON, Va., May 18, 2010- Kiplinger's personal finance - the highly respected money guide -  bestowed top honors on two Volkswagen cars for their quality and performance relative to price, Volkswagen Group of America announced today.

The 2010 Golf 4-door hatch was named Best-in-Class for cars under $20,000 and Best New Car for cars under $20,000. The magazine also named the 2010 Jetta TDI 4-door Best in Class for cars between $20,000-$25,000.

"At Volkswagen, we are continuously listening to our customers and researching new ways to offer the best cars for the greatest value,"
Volkswagen Group of America CEO Stefan Jacoby said. "The Golf and the Jetta TDI are great examples of how we are achieving our goals. I appreciate the recognition of such a noted publication as Kiplinger's and am proud to accept these awards on behalf of everyone at Volkswagen who made this possible."

Kiplinger's editor-in-chief Knight Kiplinger, presented the awards in person to Mr. Jacoby and Tim Ellis, Vice President, Marketing at Volkswagen's corporate offices here.

The magazine, which annually reviews the newest car offerings against a stringent set of standards, aims to find the best value for readers. In choosing the Golf, Kiplinger's noted "Its zippy five-cylinder engine puts out 170 horsepower and the most torque in this class (but manages 30 mpg on the highway), and the Golf comes with all the safety features we look for standard."

Kiplinger editors further noted that that Jetta TDI ".continues to impress with classic German handling and good looks. It also boasts high resale value, low annual fuel cost and top safety pick honors."

 

Scott Brubaker


 

"This dealership is 30 miles from my home, and I had to pass another dealership to get there. The travel was worth it. My salesman (Richard) was very helpful as was the finance man(York)." – Steven from Baldwin, FL


 


"Best car purchase ever. EVER." – Andrew from Jacksonville


 


"Best car buying experience ever. Our salesperson, Molly, was exceptional. It's about time that car dealerships recognize the buying power of women and that we prefer a different sales approach. Kudos to O'Steen." - Theresa from Hope Sound, FL


 



"I have never felt more comfortable in a dealership and this will be my fourth car. Chip has checked in on me a few times to see how the new car is doing, and I really couldn't be happier with my decision" – Wyndee from Jacksonville


 



"This is the third VW that I have purchased from O'Steen Volkswagen. The great service begins with the purchasing experience and continues when I service my vehicle at the dealership. It is hard to imagine an easier, more straightforward buying experience than the one I have been provided by York, Harry, and David. In addition, those who work in the service department - Allan, Phillip, and Mike - always deliver great customer service. Whether I am in the dealership to purchase a vehicle or get mine serviced, I am treated as an important customer, and it is this level of service that ensures I will return to O'Steen to purchase my next car." – Angela from Jacksonville


 



"This is the 4th VW I have purchased with O'Steen VW. Each time the service seems to get better. I have and will keep referring my friends and anyone who might be interested in a VW to O'Steen. I love my car and not having to stop once a week to purchase gas! Thank you O'Steen Volkswagen and David Schomp." – Terry from Jacksonville


 



"The overall experience was very good. Tom Little did a great job. The sales manager was very helpful. The finance person did a great job and the service manager was very helpful. Great experience. I am excited to have the new car and looking forward to doing business with O'Steen.  -- Janine from Jacksonville


 



"When the time came for me to trade my 2007 Jetta, there was no question that I would return to O'Steen. I have been an O'Steen VW customer for almost 10 years and have always received outstanding service. Harry Nesbitt was incredibly helpful, patient and flexible as he walked me through the process and answered my questions. He bent over backwards to accommodate my schedule and made sure I had everything I needed. I continue to be thrilled with O'Steen and look forward to driving VW's for many years to come." – Anna from Jacksonville 


 



"This truly was a great experience. It was quick and simple. Richard Hoch did a super job. He listened to my needs and requirements and did a great job of meeting and exceeding them. Richard also helped me to make the right choice and upgrade the type of vehicle without any pressure or force. Although there was some price negotiating, we did not go through the usual nonsense of going back and forth and holding back. Tom also helped out and did a great job of following up and keeping me in the loop" – David from Jacksonville 


 



"Exceptional attention from ordering to delivery. Your salesman delivered car to a hotel where my family and staying for XMAS shopping - the car was a present for my daughter and your salesman and staff pulled off a surprise delivery that worked to perfection - GREAT! GREAT! GREAT! Thanks to Brian and David at O'Steen in Jacksonville for a once in a lifetime experience!"       – John from Savannah


 



My buying experience was exceptional in all respects. This is a dealership that really focuses on customer service.       – Jane from Jacksonville


 



Fabulous experience. Cannot praise enough our salesperson (Harry Nesbitt) who is knowledgeable, honest, responsive, and personable. York was excellent - both knowledgeable and thorough with the financing details. Truly a wonderful experience. I have purchased personally 3 cars from O'Steen and would not hesitate to purchase another car in the future. I am really impressed!       – Grace from Jacksonville


 



Everyone, receptionist included, was very friendly. I came in the first time to test drive, didn't feel pressured at all.

After test driving other vehicles, I came back for one last comparison of the Golf. I thought it was the best car I had driven, but wanted to be sure... filling out this survey proves it was :)      –  Samuel from Jacksonville


 






You have an excellent staff on Phillips Highway. Brian Blanchard is truly an exception salesperson. He keeps the process light hearted, yet always ontrack for the next part of the transaction. Everyone was extremely nice and accommodating to us. It was a real pleasure to make this lease happen.      – Gerald from Jacksonville


 






I tried 4 Dealers and O’steen was a winner by a large margin. David Schomp excels in quickly developing a winning interpersonal relationship. Thanks again David, will be back !!!!!!! - Orla from Jacksonville


 





I live in Savannah GA and first went to the dealership here for the 2012 Jetta Sportwagon TDI. When I told them exactly what I was looking for they said they couldn’t find it. I then called O'Steen in Jacksonville and they found exactly what I wanted in 24 hours. VERY PROFESSIONAL. Brian who was the salesman was EXTREMELY knowledgeable about the car. Great experience and would drive a 4 hour round trip again tomorrow for a car if it was to do business with O'Steen. THANKS – Zachary from Savannah


 





We were so impressed by the entire Osteen operation that our next new car will be a Volkswagen from the same dealership and hopefully the same salesman. – Louis from Jacksonville


 




The salesman (Chip) was extremely helpful in all aspects of my purchase. He was able to answer all my questions, which were many, and also was able to obtain the specific car that I requested. His attitude was outstanding. Also, the financial person and his assistant were extremely helpful and went out of their way to answer all my questions. I purchased the cleaning package and an extended warranty a few days after taking delivery. I look forward to an outstanding relationship with your company. – Robert from Jacksonville, FL


 



I truly enjoyed buying this car. I don't really like it when I find the car I want to buy at the first place I go to but that is what happened. Working with Ed was great and I look forward to doing business with him in the future. – Brian from Jacksonville, FL


 



Best experience I have ever had, purchasing a new car. – Bartley from Jacksonville, FL


 



Our salesman, Thomas Little, was outstanding. He was very knowledgeable about the vehicle and instructed us as to how to operate all of the different options. We can truly state that we have never had a more professional salesperson in our 50 years of car buying. Not only would we return to O'Steen Volkswagen but we would also return to Thomas. You are fortunate to have him! – Frances from Jacksonville


 



Mr. Little was outstanding and never pushy, but always up front and realistic. Not only would we HIGHLY recommend OSteen, but make sure our family and friends work with Thomas in the future. We are very very happy with our experience. It was more like working with a high end dealership than what we experienced at Nissan and Toyota. Made all the difference in what we bought and how we feel about the car now. – Lance in Jacksonville


 



I am truly satisfied both with my car and with my buying experience. Harry made it very easy to decide on a car that was right for me without the pressure I have experienced in other dealerships. I am very happy with my car, and I definitely feel like I got a deal compared to other cars in the market that were not even close in quality to my Jetta. An overall great experience. – Paul from Jacksonville


 



Really made leasing a new car a fun experience. Was my second transaction with the dealership and salesman. Vastly better than some of my experiences with other dealers in the past. Oh, it's a great car too. – Richard from Jacksonville


 



Please commend Tom Little and the finance department for a job well done! Tom's concern for our complete satisfaction, from the minute we walked on the lot until the final signature was conducted in an extremely professional manner. O'Steen's image as a family oriented dealership was truly evident in all departments and made our granddaughter's "first car" experience most delightful. Thanks for being professionals in a business that seems at times to have forgotten who the customer is. – Stephen from Jacksonville


 



From the sales people to the service department, Osteen VW was the first time I truly liked purchasing a car. There were no scams or hidden fees and agenda. I made the purchase for the first time on my own without having to drag my husband in to negotiate on my behalf. When I got home and told him of my deal, he hi fived me and said Great Job Honey. Thank you Chip and all the other service and sales people. This was the first time I ever left a dealership without having a massive headache. – Jill from Jacksonville, FL


 



They did more for me deal-wise and service-wise than ANY other VW dealership. I had contacted 5 other dealerships in FL and were not satisfied at all! Response time, customer service, and the deal itself were absolutely horrific! I would never recommend most of the VW dealerships in FL, however Osteen VW was awesome and I will be doing business with them in the future! – Gary, who drove 4 and ½ hours from Jupiter, FL


 



I came in looking at the Toureg and Tiguan, not knowing which one would suit my needs the best. After speaking with Chip and Dan we determined that the Tiguan was perfect. I appreciated that there was not high pressure sales and the sales manager did everything he could to get the price just where I needed it. I would definitely recommend O'Steen and my husband will be purchasing his next vehicle from O'Steen as well :) the financing paperwork was also very speedy and we certainly appreciated that. Thank you. – William from Jacksonville


 



Brian was very knowledgeable and helpful. Returned calls in a expeditious manner. Very enjoyable experience. Great job Brian. – Michael from Jacksonville


 



If not the best car buying experience it was in the top two. My wife and I will come back to O'Steen and our salesman David Schomp to buy again when we replace her vehicle. – Robert from Jacksonville


 



Dave and everyone at the dealership were great to us. They wowed us over enough 11 months ago and that is why we came back for a second car so quickly! Thanks guys :) – Jamie from Jacksonville


 



This was a great experience for me in the purchase of our family’s new CC. We traded in our old VW and Osteen, and everyone in the process exceeded my family’s expectations. We will use Osteen for all our future service needs, and recommend them to friends and family. – Justin from Jacksonville




It was indeed a pleasure dealing with Chip on the purchase of my new vehicle. He was very knowledgeable and always responsive to my interests and needs. Zero pressure, never trying to sell me something I didn't need or want, but always responding thoroughly to my questions.

He got me the vehicle I wanted at a price I was comfortable with - a 4-door Golf TDI - and, best of all, I love it!!! – Ronald from Jacksonville




Mr. Nesbitt was extremely helpful and followed up on everything. The man responsible for the financial paperwork York was equally as helpful, honest, and cordial. I was very satisfied with the experience of the purchase and love my new car. – Tim from Jacksonville




Ed Sheets in sales was fantastic to work with and the German financial manager was very good as well. I enjoyed not being pressured with my decision making to purchase the 2012 EOS. – Colleen from Jacksonville




Another outstanding visit with David Schomp and Osteen Volkswagen. If we ever decide to buy another VW it will be at Osteen. – James E. from Savannah, GA




Entire sales team and management are extremely personable and made us feel like their only customer. – Sylvia L. from Jacksonville




I was truly amazed and satisfied with the service and attention I received. Other dealerships seemed more interested in selling me their vehicle, Mr. Blanchard at O'Steen was more interested in selling me MY vehicle. I really appreciated the experience. Much better than past experiences with other dealerships. – Curtis




“We're an Osteen and VW family from now on”

I'm so happy my director and other colleagues recommended Osteen after they heard I loved the Jetta….We're an Osteen and VW family from now on. I've always wanted a VW but have never ventured in to look, I always just thought they were out of my price range, the Jetta commercial got me in the door and the car sold itself as did the dealership. Easiest decision and process we ever made. I recently went out of town and I texted my husband " I miss my vdub, I have vehicle separation anxiety, lol" It's a great feeling to have!




“Great job, folks. You've made a Volkswagen believer of me”

VW dealerships and personnel have been branded over the years, deservedly or not, as being haughty, uncooperative, high-handed and hard to reason and deal with. When I inquired about a Jetta via the Internet, that perception melted away so quickly even my head spun - wow ... the speed and professionalism of your team was shocking superb, almost too good to be true. While Toyota, Ford and Nissan staffers were slow on the draw and ignored my simple but reasonable and, to me, crucial questions, your guys answered me fully and with, again, great speed. The entire deal was quickly negotiated via e-mail. I then drove to your dealership and picked up the car after meeting the sales folks and taking care of the paperwork. For the record, I have bought a dozen new cars of various brandings over the years from Mercury, Nissan and Saab to Mitsubishi, Buick, Pontiac, Acura and Cadillac and only one dealership has come close to you in terms of honest, speedy, cordial and happy negotiations and sale. I feel I can pick up the phone or drop by for help at any time as you have done an excellent job of bringing me into the fold. I am looking forward to building excellent relationships with your service department as well. I am assuming that the professionalism I experienced in the showroom and your sales offices follows through to your servicing department and personnel. Great job, folks. You've made a Volkswagen believer of me. And, yes, to dot the i's and cross the t's, the Jetta is a terrific car, and a joy to drive.




“Great great dealership!”

Great great dealership! I love the car and Osteen made the experience even better.




Mr. Kelly was more than knowledgeable and professional in his handling any and all of my questions. I must say, this is the MOST pleasurable experience I have ever had in purchasing a vehicle in the 30+ years of buying. Great job to all on staff. I will return!

Debra M




My experience with Brian was wonderful. In shopping around town I met lazy strange men with poor manners, Brian was a trully helpful well spoken Gentleman who I would feel comfortable sending anyone I know to for a car.

 

Carol Himes 

 


This was the first VW I have ever purchased and used O'Steen. WOW what a great expierence. I have told many folks about the car purchasing expierence. This was not like any other time I have purchased a car, I have purchased cars from a host of dealerships and this has been my best expierence ever... I will be back


 


 

This was the first VW I have ever purchased and used O'Steen. WOW what a great expierence. I have told many folks about the car purchasing expierence. This was not like any other time I have purchased a car, I have purchased cars from a host of dealerships and this has been my best expierence ever... I will be back

Natalie Dunlap

Mark Schwartz and Company




Mark said it was the most wonderful “car-buying” experience he has ever had. I will definitely refer you to anyone looking for a easy, smooth car deal.

Thank you for all your help.

Connie Hawkins





 Our sales consultant, David was excellent and most of all extremely professional. I usually dread buying a car because of the process but our experience was fair and enjoyable.

 
We will recommend O'Steen's to any of our friends. Thanks.

The Foppes

 


In addition Garrett, the mechanic working on my car, really took the time to ensure that I was satisfied with the work, even taking a couple test drives with us to make sure my issues were resolved.

Once again, thank you so much for making what is normally a dreaded
chore into something quick and painless!

Sincerely,
S. B. 


 


Dear Mr. Scheffer:

I wanted to pass along my sincere thanks for the service I receives from your dealership on Monday January 28th.  While my Jetta was not actually serviced there (it was accidentally towed to the Volvo dealership), representative Flip was very professional and located my car right away.  He also called down to Volvo to ensure they were ready for me, and he gave me great directions.

 I don’t live in the Jacksonville area, but be assured I will recommend your name to anyone in that area who is looking for service or to purchase a new car.  I will also keep you all in mind next time my Jetta does need service and I’m in the area. 

 Please find enclosed a copy of the letter I sent to Mr. Stefan Jacoby, the President and CEO of Volkswagen, regarding my overall experience with O’Steen Volkswagen and Volvo.  You all should be proud of the great customer service you provide to us VW owners!

 Kudos, and Happy New Year!

 Very Sincerely,

 Mr.. Clark


 I found myself in a situation of a flat tire on the side of San Jose Blvd, unable to reach any of my friends that would come and help me out. I thought of callin O'Steen where I take my car to be serviced, thinking they would be able to give me the name of a company that I could call for roadside assistance but what happened was they sent Morris out to change my tire for me. He was there within 15 minutes. Talk about great customer service!

 

Thank you so much!

 

Patti O


 

Dear Mr O'Steen,

 

I just wanted to take the time to write a letter of appreciation to your dealership and to the following people for their tireless efforts in locating and corrrecting (hopefully) a problem that a I have had with my 2008 Beetle. I won't list the details of what has occured, as all of that should be in the files at your office.

 

Please commend the folks below for their patience in endeavoring to satisfy a customer:

 

Allen Kinley

Didier Scheffer

Scott Clemons

Bill Olive

 

Thank you and I hope to continue to do business with O' Steen in the future. I love my Volkswagen Beetle.

 

Sincerely,

 

Marsha E

 

 


Good Morning Bill,

 

I want to express a very warm "Thank You" to your staff, and to Patrick Mach in particular, for how well they handle the Volkswagen Group of America company lease vehicles. Our employees have been very pleased with the high level of service that they receive when they have vehicles delivered to your store. Word of mouth has spread through our facility that your dealership is the place to go to have a car delievered. Patrick is in communication with the employees from the minute the car or paperwork hits the dealership until it is turned over to the customer (our employee). We have employees drive all the way down from Hilliard and Callahan just to get their vehicles at your dealership. That speaks volumes to the attention and care that they receive from your team. I have worked with Volkswagen for the last seven years and have lived in four different states during that time and I must say that your team truly is "Best-In-Class" with our company lease program. Please thank your staff, from Patrick all the way to those who PDI the vehicles and handle the registration, for providing our team with outstanding customer service and support.

 

On behalf of the Volkswagen Group of America Jacksonville PDC, THANKS!!

 

Best Regards,

John K



Dear Allen and Mike:

 

I am writing to thank you both for the exceptional customer service that I received on my Volkswagen Beetle. As you recall, I was concerned that an engine light was on. I had taken it to a local repair shop here in Brunswick, but wasn't convinced he has my best interest at heart. After a couple of phone calls to your dealership, I scheduled an appointment to bring the car in.

 

When I arrived, you were very professional and explained exactly how the technicians would determine the problem and how much it would cost for repairs. I always felt very informed on what was going on. You also determined that my brakes and rotors were in need of repair as well.

 

Now my car runs great and I feel much safer with the new brakes. Thanks again for all your efforts. I look forward to scheduling all of my car's maintenance with your dealership.

 

Sincerely,

 

Lawaba W

 


 

 To Whom It May Concern:

 

On October 4, 2008 I purchased a 2006 VW Passat from your dealership. I absolutely could not be happier with it. I wouldn't have even though to look at this car had it not been for your salesman Dennis Sandrik. He helped me find the perfect car! He was extremely helpful and a real pleasure to deal with. If I ever need to purchase another vehicle in the future, he will be the person I will go to.

 

Thank you and have a great day!

 

Sincerely,

 

Christine A

 



Dear Mr. O'Steen,

 

Thank you for having Mr. Dieter Shafer respond to my last letter to you. He handled the situation in an expedient and professional manner. I appreciate his thoroughness and am happy to report the problem is resolved.

 

Mr. Shafer is truly a great asset to your dealership.

 

Sincerely,

 

Marcy S

Please forward this to your staff, and give my personal thanks.

 

Sincerely,

 

Stephen L

 


Hello Bill,

 

I wanted to thank you for the excellent  customer service your Dealership has provided my family. I have been getting my parents cars shipped to your Dealer for the last 10 years, and in every case your staff from sales to service has handled them with the highest professionalism and courtesy. Recently, I sent my sister over, and she purchased her first new car. Being 3,000 miles away, I wanted to personally thank you, your sales staff and service department, for their professionalism and courtesy.

 


Lars, thanks for your quick response. I have a 2000 Passat GL and really impressed with the vehicle. I have owned since new when I purchased in Hartford, Connecticut. I am with the Coast Guard in Kings Bay, Georgia and my wife and I became friendly with one of your service manager's Mike who is a fabulous spokesman for your orginization. Mike has worked on my vehicle several times for general maintenance and had his crew review the entire vehicle with a small list of things to be aware of and I have scheduled your group to work on them.Your service department is hands down thanks to guys like Mike S. and my wife and I are looking for a Jetta wagon for her commute. My Passat has over 140 K and with the maintenance I keep with your group I know it will last me well into the next 5 to 6 years.

 

Please stay in touch with us regarding the new wagons and we will work out a time of appointment. We will be at the dealership next month for some additional maintenance and oil change.

 

Thank you,

Steven  S

 


Mr. O'Steen,

 

I wanted to write to describe my recent experience in your service department in particular with Mr. Scheffer. My wife's Passat wagon needed the front turn signal light housing replaced. The part was ordered and I arrived at your dealership to have it installed on Saturday afternoon. Upon arriving I was greeted by one of your staff and he inquired as to how he could assist. At that point, Mr. Scheffer began to enter the service desk but stopped and went away. He returned with the light housing and installed it. After he finished, he noticed that the interior of my wife's car needed cleaning . He took the car to the back of the dealership to vacuum the car without my asking. By the time my bill was prepared, he had returned. The entire experience at your dealership probably took less than 10 minutes. In an age that seems to no longer value customer service, you need to know you have individuals who are still dedicated to treating your customers so good. I will certainly continue to bring my vehicles to you and will relate my experiences to anyone...

 

Sincerely,

 

Jeff T


Dear Mr.. Scheffer:

I wanted to pass along my sincere thanks for the service I receives from your dealership on Monday January 28th.  While my Jetta was not actually serviced there (it was accidentally towed to the Volvo dealership), representative Flip was very professional and located my car right away.  He also called down to Volvo to ensure they were ready for me, and he gave me great directions. 

 I don’t live in the Jacksonville area, but be assured I will recommend your name to anyone in that area who is looking for service or to purchase a new car.  I will also keep you all in mind next time my Jetta does need service and I’m in the area.

 Please find enclosed a copy of the letter I sent to Mr. Stefan Jacoby, the President and CEO of Volkswagen, regarding my overall experience with O’Steen Volkswagen and Volvo.  You all should be proud of the great customer service you provide to us VW owners!

 Kudos, and Happy New Year!

 Very Sincerely,

 Mr.. Clark

 


 I picked up my Beetle that You guys had in your service dept. to program a replacement key. When I first got there, I noticed You washed it for me, that was the first blessing, then when I got in and started it to leave, I discovered that your technician had turned off the two "idiot" lights that have been bugging me for several months (air-bag & check engine ).

Thank You, for the extra effort.

 


I just want to take a minute to let you know what a wonderful job your service department is doing. My service adviser Mike was truly a pleasure to work with and went above and beyond, with regard to making sure I had a pleasant experience. He facilitated getting me a loaner car so that I could get my young child home for a nap, and also installed my car seat for me!


 VOLKSWAGEN GOLF, JETTA TDI RECEIVE TOP HONORS FROM KIPLINGER'S

Golf 4-Door Hatch Named Best in Class, Best New Car Under $20,000; Jetta TDI 4-Door named Best in Class for Cars Between $20,000-$25,000

 

HERNDON, Va., May 18, 2010- Kiplinger's personal finance - the highly respected money guide -  bestowed top honors on two Volkswagen cars for their quality and performance relative to price, Volkswagen Group of America announced today.

The 2010 Golf 4-door hatch was named Best-in-Class for cars under $20,000 and Best New Car for cars under $20,000. The magazine also named the 2010 Jetta TDI 4-door Best in Class for cars between $20,000-$25,000.

"At Volkswagen, we are continuously listening to our customers and researching new ways to offer the best cars for the greatest value,"
Volkswagen Group of America CEO Stefan Jacoby said. "The Golf and the Jetta TDI are great examples of how we are achieving our goals. I appreciate the recognition of such a noted publication as Kiplinger's and am proud to accept these awards on behalf of everyone at Volkswagen who made this possible."

Kiplinger's editor-in-chief Knight Kiplinger, presented the awards in person to Mr. Jacoby and Tim Ellis, Vice President, Marketing at Volkswagen's corporate offices here.

The magazine, which annually reviews the newest car offerings against a stringent set of standards, aims to find the best value for readers. In choosing the Golf, Kiplinger's noted "Its zippy five-cylinder engine puts out 170 horsepower and the most torque in this class (but manages 30 mpg on the highway), and the Golf comes with all the safety features we look for standard."

Kiplinger editors further noted that that Jetta TDI ".continues to impress with classic German handling and good looks. It also boasts high resale value, low annual fuel cost and top safety pick honors."

 

Scott Brubaker


 

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